Hours: Full-time, 5 days per week (including some weekends on rotation)
Salary: Competitive, based on experience
Job Type: Permanent
Lead Our Front-of-House Team, Drive Sales & Shape the Patient Experience
At Billericay Dental Care, first impressions matter – and as Head Receptionist & Front-of-House Manager, you’ll be at the forefront of delivering exceptional patient experiences while driving treatment conversions and sales growth.
We are a modern, award-nominated, family-run dental practice in the heart of Billericay High Street, known for high-quality care and a personal, patient-focused approach. This role is perfect for someone who is highly organised, sales-driven, and passionate about leadership, ensuring our front-of-house team performs at the highest level.
You will lead, train, and inspire the reception team while taking ownership of sales, diary efficiency, social media engagement, and practice growth.
Key Responsibilities
Lead & Manage the Reception Team
* Train, mentor, and develop the reception team, ensuring high standards of customer service and sales skills
* Lead from the front by actively engaging with patients, converting inquiries into bookings, and handling high-value treatment discussions
* Conduct team meetings, morning huddle when needed, performance reviews, and ongoing training sessions to improve efficiency and sales conversion rates
* Manage team rotas, front-desk workflow, and diary optimization for a smooth patient journey
* Handle patient complaints or concerns professionally, ensuring quick resolution and a positive outcome
* Confidently sell treatments and dental products, clearly explaining benefits and helping patients make informed decisions
* Convert new patient inquiries into consultations and ensure a high treatment acceptance rate
* Follow up with patients who have not booked or have outstanding treatment plans to increase case acceptance and revenue
* Identify upselling opportunities, ensuring patients are aware of additional treatments that could enhance their results
* Work closely with the clinicians and treatment coordinators to drive private treatment growth and achieve sales targets
Deliver an Outstanding Patient Experience
* Be the first point of contact for patients, ensuring a warm, professional, and welcoming experience
* Manage appointment scheduling efficiently, ensuring maximum diary utilization and minimal cancellations
* Handle all communication channels, including phone, email, and business WhatsApp, responding promptly and professionally
* Ensure the reception area is always clean, organised, and welcoming to create the best first impression
Social Media & Marketing Engagement
* Act as a brand ambassador, actively participating in Instagram and TikTok content to promote the practice
* Help create engaging social media posts, videos, and patient testimonials
* Assist in marketing campaigns to increase brand awareness and attract new patients
* Encourage patients to share reviews and testimonials to strengthen our online reputation
Oversee Dental Monitoring & Practice Operations
* Manage Dental Monitoring cases, ensuring patients stay on track with their treatment plans
* Communicate with patients about their progress and coordinate with clinicians to address any issues
* Work closely with the Practice Manager, assisting with administrative and business development tasks
* Oversee financial transactions, ensuring smooth processing of payments and invoices
* Monitor stock levels for front-desk supplies and ensure the practice runs efficiently
What We’re Looking For
* Proven experience in a senior dental receptionist or front-of-house leadership role
* Strong sales and customer service background, with experience in treatment conversions and upselling
* A confident, outgoing personality with excellent communication skills
* Tech-savvy and social media confident, able to contribute to Instagram and TikTok content
* Highly organised, with strong diary management and multitasking abilities
* A proactive, problem-solving approach with a positive, can-do attitude
* A true ambassador for the practice, committed to going above and beyond to deliver exceptional service
If you are an experienced receptionist with strong leadership and sales skills, who thrives in a fast-paced, patient-focused environment, we want to hear from you.
Apply today and help us make every smile a masterpiece at Billericay Dental Care!
Send your CV to billericaydentalcare@gmail.com
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