HID is a dynamic and fast paced organization, with many possibilities to make a difference and add value. Working as an HID EAT RFID Professional Services Staff Firmware Engineer, you will be a key contributor in a dynamic and rapidly growing business segment. The individual will play an integral role in the creation of POCs, Demos, and support for our Innovation team. You will be an interface between the customer facing and product facing teams and support escalated field issues that require engineering investigation. The individual will work closely with our tech support and engineering teams to analyze and solve technical issues. HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. HID’s Extended Access Technologies Department: Driven by years of innovation, the EAT business unit, within HID Global, offers a broad range of biometric technologies that benefit any transaction requiring irrefutable proof of identity — such as access control, customer onboarding, fraud prevention, loss prevention, time and attendance, forensic investigation, background checks, border security and government benefit issuance. We provide peace of mind to a great array of organizations and industries who know that they are getting the highest level of safety and security through trusted identity. As our Staff Firmware Engineer, you’ll support HID’s success by: • Representing the company as the technical expert to internal & external customers and partners • Implementing firmware for feature requests, Custom Product Offerings (CPOs), and bug fixes • Having an integral role in the creation of POCs, Demos, and Prototypes • Configuring test environments to replicate and troubleshoot customer-reported issues • Preparing documentation to capture requirements for Custom Product Offerings (CPOs) • Preparing documentation for specialized seminars, application notes, and technical papers • Providing customer feedback to product management, marketing, and engineering teams What we will love about your background: • Knowledge of low-level electronics and the ability to read schematics • Knowledge of physical access control and the security industry is desirable • Knowledge of contactless RFID credentials and readers is desirable • Knowledge and experience of mobile implementations is desirable • Ability to effectively communicate in the English language, both verbally and in writing • Must have excellent telephone/interpersonal/communication skills • Ability to read and interpret technical journals, specifications, international technical standards, etc. Your Experience and Education include: • Bachelor’s or Master’s degree in Computer Science, Electrical Engineering or related • Minimum 7 years of experience in hands-on embedded development or similar role • Senior level knowledge of the C programming language. (C# and Python desirable) Who you are as a Team Member: • Exceptional communication skills, both written and verbal • Willingness to ‘roll up sleeves’ and dive deep into tactical work when necessary • Good interpersonal skills, willingness to learn and continue to grow professionally • Strong team player and ability to work well with others Why apply? • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise • Innovation: You embrace challenges and want to drive ambitious change • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly