Location - Can be based in London or Dubai (option to relocate to Dubai also available) Company overview Laser Digital is a crypto business redefining the frontier of digital finance. Backed by Nomura, Laser Digital delivers scalable, robust opportunities across trading, asset management, and ventures. The team works at higher standards of risk management, compliance, and commercial viability, all driven by a belief in more responsible crypto innovation. With an open and dynamic culture, Laser Digital has the freedom to adapt to market needs, to move swiftly to capitalization, and to share learnings with clients and partners—bringing greater confidence to the institutional market for the benefit of all. Summary The successful candidate will have familiarity and experience of electronic trading and client support (onboarding and ongoing). They will possess a mix of technical skills/knowledge and client relationship management/support experience as they will be dealing with clients, trading, sales, technology and operations stakeholders. The role will be to provide 1st line support to clients directly therefore, the successful candidate will have the attitude and personality to support clients constructively plus the technical knowledge to undertake initial triage of issues across the entire stack, and to implement fixes where no coding or infrastructure setup is required. Key Aspects of the role: Strong blend of technical skills and client facing experience Client service or onboarding experience in Crypto, FICC or equities Experience of electronic trading environment – understand the type of messages and general message flow Experience of working in a production environment Experience working with market data feeds Strong understanding of trading workflow FIX messaging, Rest API or Websocket exposure/experience a bonus Understand how to interrogate server logs to identify potential issues SQL strongly preferred