Vine Living
Didcot OX11
Registered Manager
Reporting to: Director
Hours: Full-time to meet the needs of the business.
Must hold a full British driving licence.
Salary: In the region of £38000 pro rota
Job Summary:
The Registered Manager is responsible for the domiciliary care business's overall leadership, management, and regulatory compliance. They will ensure the delivery of high-quality care services in line with the Care Quality Commission (CQC) regulations, company policies, and industry best practices. The role involves staff management, business growth, compliance, and maintaining a positive culture within the service.
Key Responsibilities:
1. Regulatory requirements:
o Register with the CQC (Care Quality Commission) Ensure the service remains compliant with all regulations and standards.
o Develop, implement and review policies and procedures that align with CQC’s Key Lines of Enquiry (KLOEs).
o Conduct regular audits and quality checks to maintain high standards of care.
o Ensure all safeguarding procedures are followed, and concerns are reported appropriately.
o Keep up to date with changes in legislation and implement necessary adjustments.
2. Operational Management:
o Oversee the day-to-day operations of the home care service.
o Manage care assessments and ensure care plans are person-centred and regularly reviewed.
o Monitor service delivery, addressing any issues affecting the quality of care.
o Manage operational issues daily such as work allocation, sickness absences and reliability concerns.
o Work collaboratively with external professionals, including social workers, healthcare providers, and local authorities.
3. Business Development & Growth:
o Identify opportunities for growth and expansion of services. Regularly monitor the availability to take on more work.
o Build and maintain relationships with commissioners, clients, and stakeholders.
o Promote the business through networking, marketing, and community engagement.
o Monitor financial performance and budget management. Set training and supervision targets for new starters.
4. Staff Management:
o Recruit, train and manage senior team and care staff.
o Ensuring they meet company and regulatory standards.
o Conduct regular performance appraisals and provide staff supervision and support.
o Develop a positive workplace culture, promoting equality, diversity, staff well-being and professional development.
o Address disciplinary and grievance matters in line with company policy, on time to a satisfactory outcome.
5. Client Care & Satisfaction:
o Ensure through assessment and planning a person-centred care service is delivered.
o Handle client complaints and concerns effectively, ensuring satisfactory resolutions. Working closely with other agencies when required to do so.
o Conduct regular reviews and arrange spot checks are performed. Seek client feedback to improve service delivery.
Essential Requirements:
* Level 5 Diploma in Leadership for Health & Social Care.
* Previous experience in a managerial role within a domiciliary care setting.
* In-depth knowledge of CQC regulations and compliance requirements.
* Strong leadership, problem-solving, and decision-making skills.
* Excellent communication and relationship-building abilities.
* Experience in recruitment, staff training, and development and retention.
* A valid UK driving licence and access to a vehicle daily.
Desirable:
* Experience in business development or marketing within a care setting.
* Understanding of financial management in a care business.
Management of delegated budgets.
Note: This is not an exhaustive list of duties. The potential candidate will be required to be able to work flexibly to meet the changing needs of the business.
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