Vine Living Didcot OX11 Registered Manager Reporting to: Director Hours: Full-time to meet the needs of the business. Must hold a full British driving licence. Salary: In the region of £38000 pro rota Job Summary: The Registered Manager is responsible for the domiciliary care business's overall leadership, management, and regulatory compliance. They will ensure the delivery of high-quality care services in line with the Care Quality Commission (CQC) regulations, company policies, and industry best practices. The role involves staff management, business growth, compliance, and maintaining a positive culture within the service. Key Responsibilities: Regulatory requirements; • Register with the CQC (Care Quality Commission) Ensure the service remains compliant with all regulations and standards. • Develop, implement and review policies and procedures that align with C.Q.C’s Key Lines of Enquiry (KLOEs). • Conduct regular audits and quality checks to maintain high standards of care. • Ensure all safeguarding procedures are followed, and concerns are reported appropriately. • Keep up to date with changes in legislation and implement necessary adjustments. Operational Management • Oversee the day-to-day operations of the home care service. • Manage care assessments and ensure care plans are person-centred and regularly reviewed. • Monitor service delivery, addressing any issues affecting the quality of care. Manage operational issues daily such as work allocation, sickness absences and reliability concerns. • Work collaboratively with external professionals, including social workers, healthcare providers, and local authorities. Business Development & Growth; • Identify opportunities for growth and expansion of services. Regularly monitor the availability to take on more work. • Build and maintain relationships with commissioners, clients, and stakeholders. • Promote the business through networking, marketing, and community engagement. • Monitor financial performance and budget management. Set training and supervision targets for new starters. Staff Management &Leadership; • Recruit, train and manage senior team and care staff. Ensuring they meet company and regulatory standards. • Conduct regular performance appraisals and provide staff supervision and support. • Develop a positive workplace culture, promoting equality, diversity, staff well-being and professional development. • Address disciplinary and grievance matters in line with company policy, on time to a satisfactory outcome. Client Care & Satisfaction. • Ensure through assessment and planning a person-centred care service is delivered. • Handle client complaints and concerns effectively, ensuring satisfactory resolutions. Working closely with other agencies when required to do so. • Conduct regular reviews and arrange spot checks are performed. Seek client feedback to improve service delivery. Essential Requirements: • Level 5 Diploma in Leadership for Health & Social Care. • Previous experience in a managerial role within a domiciliary care setting. • In-depth knowledge of C.Q.C regulations and compliance requirements. • Strong leadership, problem-solving, and decision-making skills. • Excellent communication and relationship-building abilities. • Experience in recruitment, staff training, and development and retention. • A valid UK driving licence and access to a vehicle daily. Desirable: • Experience in business development or marketing within a care setting. • Understanding of financial management in a care business. Management of delegated budgets. This is not an exhaustive list of duties. The potential candidate will be required to be able to work flexibly to meet the changing needs of the business