Job summary Worcester City PCN is seeking a highly motivated and organised Business Support Administrator to provide essential administrative support to the PCN Management team. This role is key to ensuring the smooth running of business operations, supporting service improvement initiatives, and maintaining efficient systems and processes across the network. Main duties of the job The successful candidate will be responsible for general administration, financial and HR support, governance, communications, and data management. They will work closely with PCN leaders, healthcare professionals, and external stakeholders to enhance the delivery of sustainable, proactive, and integrated healthcare for the local population. About us Vertis Health is a federation of GP surgeries and Primary Care Networks (PCNs) in Worcestershire, serving over 600,000 NHS patients through a range of local services. We support our GP practices by reducing administrative workload, enabling them to focus on patient care. Our goal is to drive innovation, improve patient outcomes, and ensure the long-term sustainability of primary care services. Worcester City Primary Care Network is seeking a proactive and passionate individual to join our dynamic team as a PCN Business Administrator. Our network comprises 9 GP practices covering a patient population of approximately 125,000, and we are dedicated to improving healthcare delivery in Worcester City. Date posted 05 February 2025 Pay scheme Other Salary £25,649.38 a year Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number B0158-25-0012 Job locations St. Martins Gate Surgery 37 Newtown Road Worcester WR5 1EZ Job description Job responsibilities Please read the Job Description attached to better understand the role, and requirements. Considering main responsibilities, the successful candidate will be expected to: Provide general administrative support across the PCN, including diary management and meeting coordination. Act as a first point of contact for PCN-related enquiries, ensuring timely responses. Maintain key registers, policies, and protocols, ensuring version control and compliance. Support hiring managers with recruitment processes, including onboarding and induction. Assist with financial administration, including invoice processing and financial record-keeping. Manage PCN communications, including website updates, newsletters, and social media. Support governance activities, including meeting administration, minuting, and action tracking. Run EMIS searches and assist with data reporting for performance monitoring. Coordinate and support PCN training events and board meetings. Assist with audits, finance processes, and completion of monthly and quarterly returns. Job description Job responsibilities Please read the Job Description attached to better understand the role, and requirements. Considering main responsibilities, the successful candidate will be expected to: Provide general administrative support across the PCN, including diary management and meeting coordination. Act as a first point of contact for PCN-related enquiries, ensuring timely responses. Maintain key registers, policies, and protocols, ensuring version control and compliance. Support hiring managers with recruitment processes, including onboarding and induction. Assist with financial administration, including invoice processing and financial record-keeping. Manage PCN communications, including website updates, newsletters, and social media. Support governance activities, including meeting administration, minuting, and action tracking. Run EMIS searches and assist with data reporting for performance monitoring. Coordinate and support PCN training events and board meetings. Assist with audits, finance processes, and completion of monthly and quarterly returns. Person Specification Experience Essential Excellent interpersonal, influencing and negotiating skills Excellent written and verbal communication skills Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences Good IT skills Able to obtain and analyse complex technical information Recognises priorities when problem solving and identifies Able to work under pressure and to meet deadlines Produce timely and informative reports Gain acceptance for recommendations and influence /motivate / persuade the audience to comply with the recommendations/ agreed course of action where there may be significant barriers Work effectively independently and as a team member Demonstrates accountability for delivering professional expertise Person Specification Experience Essential Excellent interpersonal, influencing and negotiating skills Excellent written and verbal communication skills Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences Good IT skills Able to obtain and analyse complex technical information Recognises priorities when problem solving and identifies Able to work under pressure and to meet deadlines Produce timely and informative reports Gain acceptance for recommendations and influence /motivate / persuade the audience to comply with the recommendations/ agreed course of action where there may be significant barriers Work effectively independently and as a team member Demonstrates accountability for delivering professional expertise Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name SW Healthcare Address St. Martins Gate Surgery 37 Newtown Road Worcester WR5 1EZ Employer's website http://www.swhealthcare.org.uk (Opens in a new tab)