IT Service Team Leader - Permanent - Crawley / Hybrid - £40,000 per annum
An exciting new opportunity has become available for an IT Service Team Leader to come on board working for a leading law firm in Crawley on permanent basis.
* Working closely with the outsourced IT Support desk to provide first and second line user IT support
* Supervision of the IT Support team, allocating resources and coordinating across the team to ensure that the highest level of service is provided
* Stay in regular contact with users across the firm
* Responsible for the day to day supervision of the outsourced IT Support desk and the internal IT Support team, focusing on service delivery and excellence
* Where appropriate, and with guidance from the IT Service Manager, address minor
* performance issues within the internal IT Support team in the first instance, and escalate further to the IT Service Manager if required
* Run a daily stand-up with the IT Support team to align internal resourcing with business priorities
* Attend a daily stand-up with the outsourced IT Support desk
* Provide guidance and advice to the internal IT Support team where required
* Regularly review tickets and performance dashboards to ensure support levels are maintained to satisfactory levels
* Ensure calls to the internal IT Support team are answered promptly
* Coordinate the deployment of end user equipment such as laptops, including any Intune configuration required
* A strong knowledge of Windows 10/11 and Microsoft Office– in particular Word and Outlook
* Exchange Online, Active Directory
* A knowledge of ITIL and Cyber Security would be beneficial
IT Service Team Leader - Permanent - Crawley / Hybrid - £40,000 per annum