Job Advert
Internal Job Title: Service & Operations Coordinator
Business: Lucy Electric Energy Services
Location: Thame, Oxfordshire, England (Hybrid)
Job Reference No: 3698
Job Purpose:
We seek an experienced, talented, and focused individual to join our dynamic team currently delivering installation, maintenance, and product support services for electrical utility assets across the UK.
Business Overview:
Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specializes in high-performance medium and low-voltage switchgear for utility, industrial, and commercial applications.
Job Context:
You will be working with a team of skilled HV electrical Engineers, supervisors, managers, and supporting staff across all aspects of our Service and Manufacturing business. The role is a hybrid of office and home-based, with the option of working out of our office in Oxfordshire. The core hours are 07:30 to 16:00 Monday to Thursday, 07:30 am to 12:30 Friday; depending on operational workload, additional hours may be required.
Key Accountabilities:
* Take ownership of the delivery of onsite work, scheduling, and coordinating with a range of engineers, sub-contractors, and utilities companies.
* Offer guidance and direction to our customers on solutions available.
* Quote site work and spares where required, via our approved price lists and tender process.
* Manage jobs end to end from lead to invoice and follow-up support, taking control of costs and ensuring margins in line with department guidelines.
* Work with our engineer pool to ensure the complete scope of works is understood and planned ahead of job delivery.
* With support from our H&S Officer, produce and supply RAMS for all work undertaken on site.
* Answer incoming calls from customers and respond to their inquiries in a professional manner.
* Provide excellent ‘customer at the centre’ support across all communication platforms.
* Utilize a number of online portals to review, input, and manage customer data, orders, and invoices.
* Load, review, and manage orders and dispatch parts using our ERP system, Microsoft D365.
* Support all areas of the department in relation to office systems, bookings, POs, equipment hire, delivery dates, etc.
* Ensure Service Level Agreements are managed and supported in line with T&Cs.
* Support UK and overseas travel arrangements and bookings where required.
* Ensure a strong working relationship with other departments across Lucy Electric.
* Ensure that all work is carried out in accordance with the standards, policies, and procedures of Lucy Electric and its customers.
* Liaise closely with the Manager to understand and manage priorities.
* Attend training and continuous development opportunities as required.
Qualifications, Knowledge, and Experience
Minimum:
* Experience of delivering efficient and effective services to customers via phone and email.
* Good knowledge of business-to-business operations and experience working with sales orders, purchase orders, and invoices.
* Experience of document and process management.
* Good telephone etiquette.
* Strong interpersonal skills.
* Computer literate – skilled in MS Outlook and Excel, D365, CRM systems.
* Experience in managing calls and centralized customer support email.
* Full driver’s license.
Desirable:
* Experience in managing customer and key accounts.
* Knowledge of finance, and ability to manage job costing and forecast figures.
* A qualification in business, management, or project management.
* Knowledge of ISO9001, 14001, or 18001 (45001).
Behavioural Competencies:
* Good interpersonal skills with a pleasant and can-do attitude.
* Highly organized and tidy.
* Must have a positive and confident approach to tasks.
* Good problem-solving skills.
* Able to work independently, within a team, and take the lead when required.
Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today!
#LI-HYBRID
#J-18808-Ljbffr