Employment Type: Full time, 32 hours per week, typically worked over 4 days per week.
Location: Hybrid, Kent, UK. Minimum, on average, of 2 days per week in the Tonbridge Office.
Seniority: Mid-level
* Closing: 11:59pm, 9th Mar 2025 GMT
Perks and Benefits
Who is Charity Bank?
Charity Bank is a savings and loans bank with a mission to use money for good. We use the money our savers entrust to us to make loans to charities, social enterprises, and organisations with charitable purposes. Our community of borrowers, savers, shareholders, and staff are all working towards one goal – helping to create lasting social change in our communities. If you believe that banks have a vital role to play in creating a world we all want to live in, and you want to live your values at work, apply for this vacancy today.
Role Profile
Job Title: Lending Product and Change Manager
Contract: Permanent, full-time (32 hours per week)
Location: Hybrid: minimum, on average, of 2 days per week in the Tonbridge Office
Responsible to: Head of Projects and Operational Resilience
Purpose of the Role: The Lending Product and Change Manager will coordinate and manage the lending product backlog at Charity Bank with responsibility for delivery of projects and change items through the lifecycle in line with our project and change management policies. The role includes all aspects of product administration (setup, monitoring, and reporting) and supports the Head of Projects and Operational Resilience and Director of Business Development and Borrower Experience with the development of the end-to-end lending journey.
Key Responsibilities:
Projects:
* Responsibility for systems and process implementation, and best practices that optimise efficiency, effectiveness, and overall performance.
* Support the definition and delivery of product strategy and distribution channels.
* Responsible for overseeing the prioritisation of the Bank’s principal CRM tool (Salesforce).
* Maintain a rigorous understanding of both secured and unsecured lending, the Bank’s product suites, and regulations.
* Act as the project manager to help deliver change, ensuring best practices in change management, reporting, and delivery are met.
Minimum Requirements:
* Minimum of 3 years relevant experience within a financial institution for borrower and lending journey as a product manager.
* Minimum of 3 years project management experience.
* Knowledge of KYC, Anti Money Laundering, ongoing screening checks, etc.
* Knowledge of Salesforce and/or another system that supports the delivery of an end-to-end journey for loans.
* Excellent presentation and verbal and written communication skills.
We are keen to recruit from as diverse a talent pool of applicants as possible. If you meet the essential criteria, we encourage you to apply.
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