We are seeking a proactive and detail-oriented Project Support Officer to join our dynamic team at Leicester City South Primary Care Network (PCN). This is a unique opportunity to work across five innovative GP practices within the vibrant and diverse Leicester City South locality.
In this role, you'll play a pivotal part in driving forward impactful projects and services, ensuring cohesive and high-quality patient care. If you’re passionate about healthcare transformation and looking for a role where your contributions directly benefit the community, this is the perfect opportunity for you!
Main duties of the job
As a Project Support Officer, you will support key projects and services across the Leicester City South PCN, ensuring smooth operations and effective delivery. Your responsibilities will include providing project and administrative support, managing data and reporting processes, and collaborating with clinicians and stakeholders to enhance patient care.
This role offers a blend of hands-on project involvement, data analysis, and administrative duties, making it ideal for someone organised, analytical, and passionate about improving healthcare services.
Job responsibilities
The role of the PCN Project Support Officer will support various services and contractual requirements run within the PCN, including specific project work, and standing administrative responsibilities. They will also assist the PCN Management Team in maintaining robust data collection and reporting processes and ensure compliance with relevant procedures and policies.
Operational Responsibilities
* Provide project support for existing and future projects of LCS PCN.
* Support the Enhanced Access Service.
* Develop and run searches on SystmOne clinical system.
* Undertake data analysis and assist with a range of services evaluation monitoring.
* Engage with relevant clinicians for the services and stakeholder practices of the PCN.
* Assist the PCN Management Team with collation and production of project and service documentation, including reports and presentations.
* Develop and maintain databases and systems for monitoring and evaluation.
* Engage with the PCN practices to present findings, recommendations and to deliver actions agreed.
* Support training of staff as appropriate to improve service outcomes.
Administration Tasks
* Support the administrative tasks of services and PCN DES contract delivery that includes appointment and referral management for patients.
* Provide administrative support to the PCN Board, including agenda setting, room booking, informing people of their follow-up action points.
* Support the PCN Management Team in the day to day running of the PCN, ensuring compliance with relevant policies and procedures.
* Responsible for developing and maintaining systems for storage and retrieval of information, ensuring information is accessible to other members of the PCN.
Communication and Relationships
The PCN Project Support Officer should recognise the importance of effective communication within the team. They will be required to maintain constructive relationships with a broad range of internal and external stakeholders.
Person Specification
Qualifications and Experience
* Evidence of a sound education to A level standard or equivalent.
* Evidence of a commitment to continuing professional development.
* Significant experience in an administrative and project support role.
* Experience and success of communicating with people.
* Experience of working in teams; able to promote teamwork.
* Working in a computer environment.
* Quality improvement experience.
Knowledge and Understanding
* Relevant knowledge of Primary Care Networks, General Practice and the wider Health and Social Care policies.
* An appreciation of the NHS agenda and Government targets.
Skills and Competencies
* Computer literate with an ability to use SystmOne (desirable) and Microsoft office packages (essential).
* Understand the aims of current healthcare policy within the PCN.
* Able to analyse, interpret and present data.
* Has attention to detail, able to work accurately.
* Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
* Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems.
* Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience.
* An excellent understanding of data protection and confidentiality issues.
Attributes
* Works effectively independently and as a member of a team.
* Continued commitment to improve skills and ability in new areas of work.
* Self-motivated and proactive.
* Able to undertake the demands of the post with reasonable adjustments if required.
* Independently mobile to be able to work across several sites and travel to meet with stakeholders.
* Adaptability, flexibility and ability to cope with uncertainty and change.
* Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks.
* Excellent time keeping and prioritisation skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time, Flexible working, Home or remote working.
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