If you're interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family which contains brands such as Medacs Healthcare, Global Medics and Litmus Solutions. Litmus Workforce Solutions is a provider of flexible staffing solutions that empower NHS Trusts, Health Boards, and other healthcare providers to optimise their workforces. With operations across the United Kingdom and Ireland, we work in close partnership with our clients to deliver successful staffing solutions, designed to maximise resources, minimise costs and optimise the efficient delivery of patient care. Medacs is recruiting for a Workforce Solutions Consultant to join the Litmus workforce Solutions team in Southend-on- Sea, Essex. You will be based working on site to support the Managed Service deliver its contractual obligations by carrying out general administrative and will include helpdesk cover, pay queries, timesheet monitoring, inputting shifts and bookings on the system, on-site compliance checking and chasing, maintaining up to date candidate profiles on the database and providing help desk support to candidates and customer service users. Here's some of the key responsibilities: Provide telephone help desk support across service times Manage the service inbox ensuring all queries are responded to or directed to appropriate team member to action within agreed timescales Pre-employment checks to validate information Process and check full compliance for internal and external candidates and chase any missing documentation in line with NHS Employer and Framework standards Ensure all timesheets are submitted and processed Checking reports Resolve payroll queries and respond to queries On-site support for the client with system training/new users Attend on-site meetings and MI reporting Identify areas for savings or process improvements First Line response on issues and complaints gathering information Maintaining system information Promote bank first strategy and regularly engage with Bank workers to maintain effective working relationships Covering some weekends as required Working onsite in Southend-On-Sea WHY MGG: When joining MGG you will have access to a range of benefits that we have on offer: Salary 25k-26k basic bonus 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off Paid volunteering day Company pension and life assurance Wellbeing support through an Employee Assistance Programme A voluntary mentoring programmes Reward and recognition awards ABOUT YOU Ideally you will understand the NHS/healthcare and/or agency recruitment sectors, have previous experience in a process driven role with strong administration and customer service skills. ABOUT US MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia, and New Zealand. We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying. To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so. RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co. Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here https://www.rssglobal.com/privacy-policy/