About the Role
An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.
The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all.
You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships.
We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role
Key tasks
* Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to their team members which will ensure people are cared for in a safe, hygienic environment.
* To uphold the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team.
* Ensure all decisions are made in the best interest of the home and its residents.
* To build relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.
* Provide effective leadership to all hospitality and ancillary staff members.
* Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.
* Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team
* Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this.
What are we looking for?
1. Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare)
2. Degree or diploma in Hotel Management or equivalent
3. Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. (does not have to be healthcare)
4. Excellent leadership skills
5. Exceptional communication skills
In return for all of this you will receive a competitive salary package plus:
* Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
* Early Pay – Access to earned pay prior to payday
* Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
* An exclusive discount on Tastecard - dine out with up to 50% off total food bill
* Free criminal record checks
* Pension Scheme with Nest
* Flexible working patterns
* Cycle to work scheme**
* Service recognition
* Training support and development opportunities
* Employee Assistance Programme
* Wellbeing support
* Discounted gym membership
*Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague below National Living Wage
Kents Hill Care Home
Kents Hill is an established purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to an exceptionally high standard, providing elegance and comfort. The “home from home†feel at Kents Hill is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care. Resident’s rooms are spacious and feature en suite facilities. The communal areas are at the centre of what makes Kents Hill a real community whether it be at mealtimes or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time. Activities and day trips are an integral part of the resident’s well being. The activities coordinators encourage and help residents continue with existing interests and also introduce new hobbies. The minibus is used frequently to take residents on day trips near and a little further from the Home. The trips are very popular and recently, days out to Woburn Safari Park, Middleton Hall, Frosts Garden Centre, Stoke Goldington Small Gauge Railway and Linslade Canal have been greatly enjoyed. The dining experience at Kents Hill boasts fine home cooking by a professional Chef who has created a menu alongside the residents to reflect the interests and tastes of all. Respite care at Kents Hill is very popular and enables those wishing to experience what the Home has to offer before making a full commitment. n October 2015, 15 brand new luxury suites opened along with a new lounge, library, salon and bistro all adding to the style and comfort the home offers and in 2018 a refurbishment of the communal areas and one side of the nursing suite took place.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .