Internal Job Opportunity: Billing Operations Specialist Location: Tachbrook Park At Calor, our Billing Operations team is at the heart of ensuring accurate, complete, and timely billing for our customers. As the business owners for billing systems and processes, we take accountability for delivering a seamless billing experience, working collaboratively across the business to drive continuous improvement, innovation, and efficiency. We’re looking for a Billing Operations Specialist to join our team – someone who thrives on problem-solving, enjoys working with data, and is passionate about improving processes to enhance customer experience. What You’ll Be Doing: ✔ Ensuring billing accuracy – monitoring billing systems, troubleshooting errors, and collaborating with IT to resolve issues. ✔ Supporting stakeholders – working closely with customer service and collections teams to resolve billing queries and disputes. ✔ Driving continuous improvement – identifying process enhancements, automation opportunities, and efficiency gains. ✔ Maintaining KPIs – tracking and improving key billing performance metrics. ✔ Managing third-party vendors – ensuring service level agreements are met and optimising invoice delivery. What We’re Looking For: Essential Skills & Experience Strong analytical skills – ability to interpret large datasets and detect discrepancies. Experience in billing operations, accounts receivable, or similar finance functions. Excellent troubleshooting skills to identify root causes and implement corrective actions. Clear communication – able to explain complex billing issues to non-technical stakeholders. Ability to prioritise tasks and meet deadlines in a fast-paced environment. Hands-on experience with billing software and data extraction. Desirable Skills: 3 years in a Billing or Accounts Receivable role. Knowledge of data analytics and BI reporting. Understanding of industry regulations related to billing and invoicing. What Success Looks Like: You demonstrate resilience and determination in a fast-changing environment to meet key billing KPIs. You build strong cross-functional networks, internally and externally, to enhance the billing process. You innovate, continuously improving billing controls and processes. This is a fantastic opportunity to take ownership, make an impact, and help shape the future of billing at Calor