Join to apply for the Customer Service Advisor role at PS Praktijk Seksuologie / PS Praxis fuer Sexualtherapie.
We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.
Role: Customer Advisor
Division: Customer Service Ops (CSO) New Business
Location: 24 Cromac Place, Belfast BT7 2JB. Office based 5 days per week, for initial 6 months. Then 3 days a week from home.
Pay rate: £12.92 per hour
Contract: Temporary
Hours: Full time, 35 hours per week
Shift Pattern: Monday - Friday 8am-6pm, Rotation Shifts of 8am - 4pm, 9am-5pm, 9.30am-5.30pm and 10am-6pm. Rotational shift pattern example: Week 1 (9 - 5pm) Week 2 (9.30 -5.30pm) Week 3 (10-6pm)
Training: Training is full time for 6-8 weeks.
Job Description
This is an exciting opportunity for a dedicated person to join the Homes Operations Mortgages New Business Team, where you'll play an integral role in successfully enabling the operation to be a high performing team.
The nature of this role is to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products. The core purpose of the role is to support our customer journey of 'Help me own a home' and provide the highest level of service through a breadth of decision-making across multiple brands.
On a Day-to-day Basis Tasks Include:
* Case ownership including liaising with a wide range of customers on products, brands, propositions, and systems.
* Using your judgment to make complex decisions.
* Building strong relationships with brokers.
* Deliver a positive customer experience in colleague and customer interactions by phone, email or letter.
* Accurately calculate affordable lending on complex scenarios.
* Support affordability requests.
* Identifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding new value to the end-to-end process.
Skills Required:
* Able to adapt to new challenges.
* Highly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements.
* Ability to work at pace and can successfully deliver against targets.
* Strong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements.
Benefits:
* Location close to public transport links.
* Free onsite parking.
* Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
* First-class support and training for all colleagues.
* Opportunity for growth within the company.
* Well-being Support through dedicated Apps and Employee Assistance Programme.
* Holiday allowance.
* Weekly pay.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Customer Service
* Administrative and Support Services
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