Role Overview Working with a maturing change function in a reputable global Insurance business, we are looking to support our client in hiring a newly created Transformation Manager. You'll play a vital role, guiding major change initiatives and delivering successful transformation programs. Working closely with senior leaders and cross-functional teams, you'll drive improvements in operating and service models, business processes, and strategic project delivery. Key Responsibilities for the Transformation Manager Design and Implement Target Operating Models (TOMs) : Develop and deliver TOMs across organizational structures, governance, technology, and processes Enhance Service Models : Continuously improve the Member-facing service model to deliver better experiences Lead Programme Delivery : Oversee strategic programs, using both waterfall and agile methodologies, and manage priorities, stakeholder engagement, governance, and reporting Drive Change Management : Facilitate change, from IT to stakeholder management to BAU change activities, ensuring alignment across teams and the wider business Build and Lead Relationships : Serve as a trusted advisor to executives and lead by example within the team. The successful Transformation Manager will have: Demonstrated experience working at management level in management consulting and/or transformation program delivery A minimum of a 2:1 Bachelor's degree Expertise in large-scale consultancy assignments and change management methodologies (Agile, Scaled Agile, Prince II) Knowledge of planning, tracking, and governance in transformation initiatives within regulated organisations Strong commercial awareness, analytical thinking, and strategic insight A proven track record in operating model definition and complex transformation Excellent communication skills with the ability to influence senior stakeholders and present to C-suite executives A working knowledge of the Insurance or wider Financial Services sector is desirable, but is not essential