Salary £45k p.a. Bonus scheme (up to 10% paid quarterly) 39hr week - 0800hrs to 1630hrs About Us … Volvo Truck and Bus are one of the World’s leading manufacturers of commercial vehicles. At Volvo Truck and Bus we are passionate about what we do and who we are. We believe our employees are our greatest asset to enable us to deliver excellent service to our customers. Our culture promotes training and development to help individuals reach their career goals and encourages positive working relationships between staff and managers where ideas are valued. We offer an exciting opportunity for a driven, well-organised and motivated Workshop Controller to play a crucial role at our Edinburgh depot. Who are you? You’ll have a City and Guilds, NVQ Level 3, or an equivalent qualification in Motor Vehicle Technology. You’ve got hands-on experience in the motor vehicle industry, ideally with a technical background from working in a commercial workshop. You’ve already had some experience leading teams and feel confident in that role. You’re familiar with VOSA requirements and know your way around the MOT tester’s manual. You understand Operators Licence Laws and Regulations and can navigate them with ease. You’re comfortable with workshop KPIs and know how to drive them to success. Experience with CRM processes and supporting tools is definitely in your wheelhouse. Most importantly, you understand the importance of our customers, their business environment, and the impact we can have on helping them succeed. What You Will Do Key responsibilities in this role will include: Manage Work In Progress (WIP), oversee the workshop team and regularly manage customer expectations As a key member of the dealer management team, the Workshop Controller’s core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify Manage the performance of the service department to ensure that KPI targets are achieved Hold daily production meetings to Plan workload and resources, Review identified issues from previous shift and identify appropriate solutions consistent with standard OTI process requirements Anticipate production problems based on forward plan / resources and provide active support to handle workload Actively participate in the Dealerpoint’s Commercial Crew CRM meetings following the CRM process Assist the Dealerpoint Manager in the production of the annual business plan What’s in it for you? Alongside your salary we can also offer you some fantastic employee benefits. Here are just some of them: Up to 33 days holiday (inclusive of Bank Holidays & increasing with length of service) Company bonus scheme - paid quarterly up to a max of 10% Contributory Pension scheme Health Cash Plan Life Insurance Electric Car Salary Sacrifice Scheme Maternity & Adoption Leave 6 months full pay moving to 6 months half pay | Paternity 2 weeks leave with further 3 weeks in first 3 years We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.