Elevation Recruitment Group - Business Support Division are excited to be exclusively partnered with a Global organisation in their search for Client Liaison Advisors on a permanent basis. Based in Rotherham close to motorway links. Permanent - start ASAP Full time - Office based 9am-5pm Free Parking £25,000 - £30,000 23 days holiday bank holidays We are seeking a dedicated and detail-oriented professional to join a growing utilities organisation as a Client Liaison Advisor. The ideal candidate will possess strong problem-solving skills, exceptional customer service abilities, and a proactive approach to managing billing and payment-related inquiries. This role requires a team player with excellent communication skills who thrives in a fast-paced environment. Key Responsibilities : Customer Interaction : Handle inbound calls and emails related to billing queries and payments. Resolve customer complaints in line with business process timeframes. Adhere to customer satisfaction criteria and maintain key performance indicators (KPIs). Billing and Payments : Process customer payments and update accounts promptly and accurately. Identify and resolve billing disputes efficiently. Operational Excellence : Adhere to customer service policies and procedures. Maintain current policies in line with business requirements. Escalate unresolved issues to the office manager as needed. Ensure compliance with contracts and business obligations. Regulatory Compliance : Ensure adherence to data protection regulations and GDPR. Stay updated on relevant regulations and apply them within the department. Upselling and Promotion : Proactively promote products and services to enhance customer satisfaction and increase profitability. Team Collaboration : Coordinate with team members to resolve customer issues. Exhibit a strong team-player mentality. Essential Skills and Attributes : Exceptional verbal and written communication skills. Strong attention to detail. Ability to multitask and prioritize effectively in a dynamic environment. Proven ability to work well under pressure. Customer-focused with a commitment to achieving the highest service standards.