Job Description Overview of Business We are currently partnered with a London based Developer who build high-end schemes across the UK's capital, to source an experienced Senior Sales Adviser to join their thriving sales team, selling some of London's best apartment led developments. Job description Our clients Sales Advisers help customers find their dream home and provide excellent customer service throughout the sales process. You would need to demonstrate excellent interpersonal skills to enable you to build rapport with customers to understand their needs and requirements. These would need to include listening skills, questioning skills, empathy, product demonstration and closing skills. Reporting to the Sales Manager, responsibilities include but are not limited to: Maximise profits by achieving new home sales, as well as Extras to suitable clients in line with agreed targets e.g. legal completions, average selling price. Look after all prospective/existing purchasers in a welcoming, professional and efficient manner, delivering exceptional customer service. Provide expertise in the Company’s house types, specs, extras and procedures. Match all Group schemes available to seek to secure the maximum possible sales, ensuring that all customers are qualified. Effectively manage the CRM database, i-Sales as directed by your Sales Manager. Promote Group mortgage arrangements, including referral to IMA, managing transactions and ensuring timely completions. Ensure full compliance with Sales and Marketing key processes, tools and approaches e.g. Prada, Single Sales Principle. Ensure that all paperwork and site administration is up to date, and required reports are completed within deadlines. Provide weekly management internal reports and updates to line management. Apply a to date working knowledge of all legal requirements e.g. Consumer Protection from Unfair Trading (2008), CML, H&S, DPA and Consumer code. Take responsibility for maintaining the presentation of show homes, completed product and the sales office to the agreed standard, and ensure that adequate on-site and off-site signage is maintained. Maintain effective relationships with relevant internal colleagues and external contacts, in particular, Sales Manager and Site Manager. Contribute PR / marketing proposals to Sales Manager. Conduct local and market research, and competitor analysis in line with OFT guidelines in order to demonstrate up to date and extensive knowledge and awareness of the local area, amenities and current market. Compile competitor reports on behalf of Sales Manager as requested. To research marketing potential as requested by Sales Manager. To champion initiatives on going e.g. data force / mystery shop / customer service. To collate and share best practise across the Division and wider group. Be seen as a mentor to under performing sites /Sales Advisors – to troubleshoot / offer solutions /work shadow. To attend marketing events for coming soon sites/ and any events organised by Division. To handle complaints as requested by Sales Manager. To deputise for Sales Manager absence e.g. holidays / rota days off – to attend meetings on behalf of their behalf, e.g. Divisional meetings / sales reporting/ staff challenges etc. To train new Sales Advisors – and mentor them on going until full Sales Advisor standard is achieved. To be a champion of Employee engagement- canvassing views of Sales Advisors and offering solutions. To champion group and divisional initiative’s / supporting any change implementation. Processing of credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Undertake appropriate training on PCI DSS at induction and then ongoing as required / stated by the business. Essential experience Experience of delivering sales in a service environment e.g. housebuilding or estate agency Experience selling to London based customers and international customers Benefits Competitive Salary Bonus scheme Travel allowance Health care Pension Don't meet all of the above requirements? Chandler & Neal are committed to championing inclusive and diverse recruitment, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. Why us? As well as championing inclusive and diverse recruitment we also give 10% of all invoices to our partner charities. We thank both our candidates and clients for supporting us to make a difference to those impacted by these charities. We welcome feedback on our processes.