The post holder will work closely with internal teams and contracted advice service partners to ensure ongoing high-quality advice for Scottish householders. The successful candidate will ensure the service continues to achieve world-class levels of customer satisfaction across both traditional advice channels and through digital support. Within the first six months the successful candidate will provide input to service improvement and design decisions, ensuring Home Energy Scotland aligns with the policy goals of the Scottish Government’s Heat in Buildings strategy, reduces carbon emissions from households across the country, and supports people experiencing fuel poverty.
What you’ll do
Reporting to the Head of Programme Delivery – Home and Business Energy Scotland, you will oversee and enhance the delivery of the Scottish Government-funded Home Energy Scotland programme.
Your role includes driving the programme's development, financial performance, and meeting advice centre targets. You will manage the advice centre network's requirements, address challenges, and coordinate responses with the appropriate team members. Leading a team of managers across operations, fuel poverty support, partnerships, and service improvement, you will collaborate with staff across marketing, evaluation, and digital to ensure success.
What you’ll bring
* Programme and project management experience and skills with the ability to manage a wide-ranging team and portfolio.
* Excellent relationship-building, influencing, and negotiating skills with the ability to interact at all levels.
* Ability to manage a distributed team and work effectively with indirectly managed teams and contractors.
* Well-developed verbal and written communication skills.
* Results orientated with the ability to prioritise and to work to deadlines.
* Excellent analytical, organisation and time management skills.
* Strong customer focus and a willingness to prioritise quality and customer experience.
* Ability to understand complex IT systems and support their design and development.
* Good financial and commercial acumen.