Role Purpose:
To create long-term, trusting relationships with our customers and site contacts throughout the life cycle of a development and provide a seamless customer journey. The Customer Experience Specialist is the key point of contact for customers post order, developing a culture of customer satisfaction through the timely, pro-active and thorough handling of all warranty and related technical queries, questions and site progress requirements from inception to completion. Operating strictly within FCA and other relevant Regulations.
Your Responsibilities:
1. Account ownership and to end management of the customer journey and experience.
2. To deliver the best possible customer service when dealing with existing or potential customers through excellent written and oral communication.
3. Working to internal personal and team Key Performance Indicators.
4. Frequently liaising with sales, surveying and all others teams as necessary to develop cross working relationships and facilitate an excellent experience for the customer.
5. Taking responsibility for actions and owning issues.
6. Proactively making frequency based progress calls and supporting the team to do this.
7. Serve as the lead point of contact for all customer account management matters, remote technical staff and all internal departm...