Resource Analyst
Based in Hinckley
100% office based, Monday - Friday
Are you organised, detail-oriented, and ready to play a crucial role in ensuring smooth operational support? This role is key to maintaining efficiency and providing high-quality service by helping teams stay fully resourced, handling client calls, and providing critical reporting.
Key Responsibilities:
1. Use Ring Central to monitor and assist availability of Advisors, ensuring teams are correctly resourced, even on short notice.
2. Assign work and manage queues to meet standards.
3. Handle updates to holidays, overtime, absences, working patterns, and more to support smooth scheduling.
4. Assist Leadership with daily, weekly, monthly, and quarterly reports to keep everyone informed and on track.
5. Respond to inbound client calls, reduce overflow, set call-backs, and provide Super Service by setting expectations and timeframes.
6. Manage the stock of consumables (headsets, splitters, webcams) to support team needs.
7. Update client records, maintain confidentiality, and build strong working relationships with clients and colleagues.
Requirements:
1. Strong organisational skills with attention to detail.
2. Ability to handle multiple tasks and adapt to changing priorities.
3. Excellent communication skills and a client-first attitude.
4. Proficient in MS Office, particularly in Excel for reporting.
47968CH
INDHIN
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