Job Responsibilities
1. To provide a first point of contact for students accessing the Advice and Representation Centre, using various access platforms from in person to digital.
2. Assess and process all enquiries, providing accurate and up to date information/support and initial advice where possible and refer detailed and complex cases onto advisors as necessary.
3. To support the wider organisation during campaign periods and busy periods throughout the year as directed by the Head of Engagement.
4. To contribute to the development and delivery of the SU Strategic Plan.
5. To contribute information in preparation for reports/meetings.
6. To provide administrative support across the Students’ Union Advice and Representation.
7. To lead on the facilitation of the welcome desk, ensuring timely recruitment of student staff and rota preparation among other duties.
8. To comply with the Belonging team budget and manage purchase orders, only activating spend on the advice of the Head of Engagement.
9. To suggest improvements to systems and processes based on student experience and feedback.
10. To liaise, as directed, with appropriate stakeholders across the Union, University, and students.
11. To provide data to the elected leadership of the Students’ Union on work delivered.
12. To demonstrably embed the values of the organisation in all delivered work.
13. To contribute to the development of a sense of teamwork across the organisation.
14. To keep up to date with any relevant training or support packages that could be relevant to your role to ensure the service is operating at maximum potential.
15. To assist with general administration tasks and roles as required by the wider Students’ Union team according to business needs.
16. Responsible for maintaining good relationships with Elected Leadership of the Students’ Union and Managers of the Students’ Union.
17. Responsible for developing and maintaining good relationships with external stakeholders and suppliers relevant to the work of the Students’ Union.
To Apply, please submit a CV highlighting relevant experience with a covering letter explaining your interest in the role and how your skills align with the role.
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