As a Change Manager, you’ll have responsibility for site change and project management, peak readiness playbook, fixed cost and procurement, creating and leading Continuous Improvement culture through regular Kaizen, Gemba, and other activities, managing site special events such as site visits, Town Halls, and trainings, and supporting the day-to-day management of a Delivery Station. You will provide leadership to Shift Managers, Operations Supervisors, Operations Assistants, and Delivery Service Providers, managing external agency relationships and performance. This team will be entrepreneurial, wear many hats, and work in a highly collaborative environment that’s more start-up than big company.
We’re in uncharted territory, doing what’s never been done. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous, fast-paced, dynamic environment.
If you have a quality-focused, customer-obsessed industry background which carries with it experience of working in a fast-paced, ever-changing, and ambiguous environment (such as manufacturing, the military, or engineering for example), we'd love to hear from you.
Key job responsibilities
1. Overseeing the Station Project Road Map and report progress to site leader
2. Ensuring timely closure of Peak Readiness Playbook and provide inputs to Network Control Manager
3. Thinking analytically about project management with attention to detail, the ability to influence others, and exceptional organizational skills
4. Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements
5. Finding practical and simple solutions to complex problems without sacrificing quality or core functionality
6. Utilizing exceptional problem-solving and communication skills to influence business and technical audiences
7. Providing day-to-day support during the rollout/implementation of newer systems/processes and gathering feedback
8. Mapping business requirements, understanding business processes, studying and analyzing workflows, and designing solutions
9. Continuously utilizing software and hardware tools to ensure normal day-to-day operations. Ensuring associates have proper tools to perform the job and coordinating repair or replacement when needed
10. Communicating daily metrics and reporting exceptions
Minimum Requirements:
1. Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
2. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
3. 2+ years of performance metrics, process improvement, or lean techniques experience
4. 1+ years of experience with Program Management
#J-18808-Ljbffr