About us: As an international specialist insurer, we focus on key areas of expertise and strength, encouraging a culture that challenges convention and seeks better ways of doing things. Hiscox is known for insuring unique and interesting entities, with a team of smart, reliable individuals dedicated to customer care and continuous evolution. About Hiscox UK Hiscox UK is a leading brand in insurance, known for delivering strong growth and exceptional returns by providing tailored specialist insurance to diverse and unique customers. The Role As an Insurance Expert, you will manage inbound and outbound customer service, providing timely responses to inquiries, creating quotes, and assisting customers while prioritizing their needs. What you’ll be doing Deliver best-in-class service to our Brokers. Ensure a knowledgeable and trusted insurance experience. Manage inquiries and adjustments efficiently, achieving first-time resolution. Engage with customers via preferred channels, encouraging advocacy and brand loyalty. Develop and share knowledge of insurance products internally. Foster strong relationships with internal teams to support mutual goals. Performance measures for success Contribute to team and service level goals. Deliver exceptional service and meet revenue targets. Identify and assess Brokers for underwriting suitability. Actively seek service improvements through available technology. Our must-haves Experience in a customer-focused environment. Team player with a commitment to continuous improvement. Excellent verbal and written communication skills. Strong problem-solving and workload management skills. Our nice-to-haves Experience in an organization known for customer service excellence. Why work at Hiscox? Enjoy a unique culture that values diversity, inclusivity, and work-life balance through hybrid working models. We offer a range of career opportunities, training, and a supportive environment aimed at empowering our people.