Reports to: Head of Governance
Responsible for: No Direct Reports
Reviewed: August 2024
Working in: The Governance Pod
Employment: 12-month fixed term - Full time – Hybrid working
At Red Kite we don’t just work for our tenants, we work with them. We are committed to high standards of corporate governance and to having policies and services that meet the needs of our tenants and our staff. Building sustainable communities and a supportive and cohesive workforce is key to delivering our objectives as a community-based organisation.
The primary focus of this position is to:
* Take a lead role under the guidance of the Head of Governance in preparation for the forthcoming RSH Inspection. The role will work closely with the Senior Leadership Team (SLT), Executive Leadership Team (ELT), the Board, and where applicable, our Residents Representative Team, to ensure preparedness for the forthcoming RSH Inspection with the view to achieve G1, V1, C1 assessment.
* Prepare an exhaustive review of all important documentation, policies, and procedures. This is a leadership and hands-on role; the postholder will ensure that documentation is appropriate, including preparing and documenting those areas identified as needing improvement.
* Ensure quick access to essential documents such as tenancy agreements, stock condition survey, asset management, maintenance, and governance documentation, working with the Senior Leadership Team to remedy any potential issues before an inspection.
* Lead documentation of our compliance with the consumer and economic standards.
* Lead preparation of assurance across the organisation, working with colleagues to prepare documentation for inspection on property inspections and maintenance to comply with health and safety standards, tenant satisfaction, and our tenancy management documentation.
* Provide advice, guidance, and briefing across the Red Kite Group on housing strategies, policies, and projects in relation to the requirements of the Regulator of Social Housing (RSH) Consumer and Economic Standards and Housing Ombudsman Service (HoS).
* Review our risk policy framework and lead on the risk appetite and tolerance assessment and sessions with the Board, ensuring that our three lines of defence are appropriate and remain compliant with regulations and legislation.
What we need you to do:
* Advise the Board and ELT/SLT on RSH Inspection preparation.
* Lead and advise on the RSH Inspection compliance framework.
* Oversee and advise on policy compliance with relevant regulations and legislation from our regulatory bodies such as the HoS and RSH.
* Keep abreast of regulatory and legislative changes that would impact the business and advise on impact and compliance ahead of change.
* Work with senior stakeholders on initiatives and projects to improve service delivery on compliance with regulatory and statutory obligations.
* Report on external benchmarking data – housing market analysis, sector risk profile, HoS spotlight reports, and legal case updates to improve policies, strategies, and service delivery.
* Lead, develop, and review policies and procedures documentation to comply with the RSH regulatory framework and HoS requirements.
* Support the Head of Governance in training/briefing on key statutory and legislative matters to SLT, ELT, Board, and committees.
As a person, you will:
* Have significant experience of working for regulatory bodies e.g. a Private Registered Providers, HoS, RSH, etc.
* Have experience in RSH inspection.
* Have risk management experience.
* Possess excellent communication, interpersonal, and presentation skills.
* Be a constructive and positive communicator at all times and at all levels with both tenants and colleagues.
* Be highly organised with attention to detail, prioritising in a busy environment.
* Be accurate, diligent, and conscientious.
* Be confident and able to work independently.
* Be able to support a wide range of staff, each with their own priorities and deadlines.
* Be driven to succeed against your objectives and enjoy knowing that you have played your part in a successful team.
* Have an infectious ‘can do’ attitude that instills confidence in those around you.
* Be able to build and maintain excellent working relationships with our partners, tenants, and other key stakeholders.
* Be able to build effective and productive working relationships with staff across the business.
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