Job Summary:
We are seeking an experienced Telecom Business Analyst to join our team. The successful candidate will be responsible for analyzing business requirements, identifying opportunities for process improvements, and developing solutions to drive business growth and efficiency in the telecom industry.
Key Responsibilities:
1. Business Requirements Analysis: Gather and analyse business requirements from stakeholders, including customers, sales teams, and operational teams.
2. Process Improvement: Identify opportunities for process improvements and develop solutions to increase efficiency, reduce costs, and enhance customer experience.
3. Telecom Industry Knowledge: Stay up to date with industry trends, regulatory changes, and emerging technologies in the telecom sector.
4. Solution Development: Collaborate with cross-functional teams, including IT, sales, and operations, to develop solutions that meet business requirements.
5. Data Analysis: Analyse data from various sources, including customer feedback, sales data, and operational metrics, to inform business decisions.
6. Stakeholder Management: Communicate with stakeholders, including customers, sales teams, and operational teams, to gather requirements, provide updates, and ensure solution adoption.
7. Project Management: Manage small-scale projects, including coordinating with vendors, tracking progress, and ensuring timely delivery.
8. Documentation: Maintain accurate and up-to-date documentation of business requirements, solutions, and processes.
Requirements:
1. Education: Bachelor’s degree in business administration, Computer Science, or a related field.
2. Experience: Minimum 5 years of experience in a business analyst role, preferably in the telecom industry.
3. Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong understanding of telecom industry trends, technologies, and regulatory requirements.
- Proficiency in data analysis tools, such as Excel, SQL, and Tableau.
- Experience with project management tools, such as Asana, Trello, or Jira.