Job summary
CareCoordinator
Salary £ to £ per hourdepending on experience
Contract: Permanent
Hours: Full-time or Part-time hoursavailable (25 to 37 hours per week)
Working hours and pattern to bediscussed at interview
Location: Phoenix Health Group, Cirencester,South Cerney, Tetbury, Kemble
An excitingopportunity has arisen at our established and busy practice for a CareCo-ordinator to join our team at Phoenix Health Group. Innovative and progressive, with surgeriesacross Cirencester and Tetbury, we focus on providing excellent personal careand a holistic approach to medical practice.
Main duties of the job
As a Care Coordinator you will work closely withour GPs, supporting them to provide personalised care to their patientpopulation.
You will help people to manage their needsthrough answering queries, supporting them to make and manage necessaryappointments with community and secondary care. You will ensure appropriatefollow up and support with the referral process; and that they have goodquality written or verbal information to help them make informed choices abouttheir care.
You will need:
Experience in a healthcare setting
Active and empathic listening with excellentcommunication and questioning skills
Ability to build trust and rapport
Ability to use your own judgement, resourcefulnessand common sense
Ability to work without direct supervision anddetermine own workload priorities
About us
Innovative and progressive, with surgeries across Cirencester and Tetbury, we focus on providing excellent personal care and a holistic approach to medical practice.
Benefits include: NHS Pension Scheme, Cycle to Work scheme, regular teammeetings and biannual team morale building days & other social events.
Job description
Job responsibilities
JOB TITLE: Care Coordinator
REPORTS TO: Care Coordinator Team Leader
Job Summary:
Care coordinators work closely with the GPs and other professionals within the PCN to identify and manage the needs of the patient, making sure that appropriate support is made available to them, and ensuring that their changing needs are addressed. They focus delivery of the Comprehensive Model for Personalised Care to reflect local priorities, health inequalities or population health management risk stratification.
Duties and responsibilities:
To work closely with the GPs to support them to provide personalised
care to their patient population.
To be an accessible point of contact for patients and other health care
professionals and to liaise with the GP on their behalf to facilitate
efficient personalised care.
Help people to manage their needs through answering queries,
supporting them to make and manage necessary appointments with
community and secondary care, ensuring appropriate follow up, and
support with the referral process and ensuring that people have good
quality written or verbal information to help them make informed
choices about their care.
Support GPs to ensure appropriate follow up, post discharge planning
and onward referral to community services as appropriate (SPLW,
Frailty, Community Rehab, Pharmacists etc.)
Support patients to access self-management, peer support and
interventions that support them in their health and wellbeing and
increase their activation. Help patients to build knowledge and skills to better manage their own Health and Wellbeing.
Personal:
1. Maintain good working relationships
2. Take reasonable care of own safety and that of other persons who may be affected by their act or omission.
3. Co-operate with the practice team members to adhere to statutory regulations/policies, codes of practice and safety rules.
Confidentiality:
4. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
5. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
6. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
7. Using personal security systems within the workplace according to practice guidelines
8. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
9. Making effective use of training to update knowledge and skills
10. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
11. Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
12. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
13. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
14. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
15. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
16. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
17. Alert other team members to issues of quality and risk
18. Assess own performance and take accountability for own actions, either directly or under supervision
19. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
20. Work effectively with individuals in other agencies to meet patients needs
21. Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
22. Communicate effectively with other team members
23. Communicate effectively with patients and carers
24. Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
25. Apply practice policies, standards and guidance
26. Discuss with other members of the team how the policies, standards and guidelines will affect own work
27. Participate in audit where appropriate.
Person Specification
Other
Essential
28. Commitment to on-going development
29. Good attendance record.
Skills / Knowledge
Essential
30. Empathic listening skills
31. Excellent interpersonal skills to build trust and rapport
32. Excellent communication skills, written and oral with the ability to communicate confidently
33. Effective questioning skills
34. Ability to handle sensitive and confidential information
Experience
Essential
35. Experience in dealing with the general public effectively and sensitively
36. Structuring conversations using a coaching approach.
37. Competent user of Microsoft Office software
Desirable
38. Experience of working in a healthcare setting
39. Use of clinical IT systems
40. Collaborative goal setting
Qualities & Attributes
Essential
41. Responsive to changing demands
42. Ability to use own judgement, resourcefulness and common sense
43. Ability to work without direct supervision and determine own workload priorities
44. Ability to work as part of an integrated multi skilled team
45. Able to work under pressure, remaining professional at all times
46. Good time management and ability to work to deadlines and plan and prioritise effectively
47. Flexible to meet the demands of the post and the ability to adapt to a changing environment.
48. Able to work on own initiative, but recognise and ask for support when required
Qualifications
Essential
49. Good standard of education including qualifications in English & Maths (GCSE Grade A-C) or equivalent
Desirable
50. Course/qualification/experience in Coaching