Role Overview
As a CRM Strategist, you will play a crucial role in empowering clients to maximise their use of the HubSpot platform. Through tailored onboarding, training, and support, you will ensure clients are self-sufficient and confident in leveraging HubSpot for their business needs. Working closely with clients and internal teams, you will manage CRM migrations, plan and execute custom integrations, and design multi-channel marketing campaigns to drive customer success. This role requires strong client-facing skills, technical expertise, and a proactive approach to problem-solving, with opportunities for travel and collaboration across the team.
Salary: From 42,000 (dependent on experience)
Key Responsibilities
Client Delivery
1. Deliver tailored HubSpot onboarding and training services to clients, ensuring they are self-sufficient in using the platform.
2. Conduct virtual and in-person training sessions. Travel may be necessary based on client requirements.
3. Support large-scale data migrations and native integrations, ensuring minimal disruption to clients' workflows.
4. Create and execute multi-channel marketing campaigns that leverage inbound tactics and tools including SEO, social, email and events to drive customer acquisition.
5. Conduct HubSpot portal audits, analyse performance to identify sales opportunities by recommending tactical strategies using the HubSpot platform.
Integration & Collaboration
1. Scope out and plan custom integrations by working with SpotDev's in-house development team.
2. Liaise with clients to identify and implement solutions that meet their unique needs.
Leadership & Team Support
1. Act as a role model and provide support to Technical Delivery team.
2. Contribute to maintaining the highest standards of delivery within the department.
Continuous Improvement
1. Keep up-to-date with HubSpot product updates and integrate these into training and support strategies.
2. Identify opportunities to enhance the department's efficiency and effectiveness.
Candidate Profile
Essential Qualifications and Experience
* HubSpot Certified Trainer certification (or willingness to obtain it promptly).
* Experience in training delivery and portal activation
* Proven experience in managing CRM migrations and training clients to use HubSpot effectively.
* Familiarity with large-scale data migration and native integrations.
* Demonstrated ability to work with development teams on scoping and planning integrations.
Desirable Skills and Experience
* Experience working within a HubSpot Solution Partner agency.
* HubSpot Certified Trainer certification
Key Attributes
* Strong client-facing and communication skills.
* Proactive problem-solving and solution mapping capabilities.
* Willingness to travel within the UK for on-site client engagements.
Benefits
* Work-from-home flexibility with regular travel for client engagements.
* Private medical insurance.
* Additional leave for personal milestones, including birthdays.
* Never work between Christmas and New year
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