Job summary NCH&C is recruiting 3 Operations Managers to join the existing Operations Centre based at Norwich Community Hospital as part of an exciting expansion of the service to cover 8am-7pm across 7 days. The service is part of the Community Beds and System Operations portfolio. The Operations Centre is the point for clinical services support and escalation across the Trust, particularly inpatient and community services. You will be responsible for the day to day running of the service which includes completing operational reports and providing senior representation of the Trust and Norfolk County Council on operational calls with Integrated Care System partners. During weekend service hours the role includes leading the NCH&C first level OnCall response. There is requirement to answer email and telephone queries in a timely and efficient manner. The hours are full time working shifts across 7 days, with expected 1 in 3 weekend working. Any variation to this please contact the recruiting manager to discuss. You will provide support to the existing Operations Managers and be allocated line management responsibilities. We require enthusiastic, autonomous and motivated individuals with experience leading a team and operations management in a clinical setting. This is a great opportunity for someone who thrives in a fast paced, dynamic environment and is looking to develop their experience of operations management. Main duties of the job To facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through key Trust serviced including Intermediate Care beds, Community Nursing and therapy, ensuring appropriate placement of patients according to their clinical need. To develop strong, transparent working relationships with key stakeholders in the Integrated Care System including acute hospitals, social services, and the voluntary sector. To be responsible for responding to services requiring senior out of hours support 5pm -7pm Monday to Friday and 8am-7pm weekends/Bank Holiday (out of hours). To communicate with the affected service/individual to understand and resolve issues, escalating as required to the Executive Director Manager Oncall To be responsible for the leadership of the discharge co-ordinators, flow co-ordinators and/or administrators alongside peer Operations Managers About us This is an exciting opportunity to commence a role in a welcoming team with a high profile across the organisation. The team work in an integrated way daily to help support the system and each other. The role is one of three additional posts as part of an exciting expansion of the Operations Centre. The post is for 37.5 hours a week. Please contact the recruiting manager to discuss any variation to this. Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title. Date posted 28 October 2024 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year Per annum Contract Permanent Working pattern Full-time, Part-time Reference number 839-6745570-LR Job locations Woodlands House Bowthorpe Road Norwich NR2 3TU Job description Job responsibilities Provide senior leadership across the Community Beds and System Operations portfolio To facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through key Trust serviced including Intermediate Care beds, Community Nursing and therapy, ensuring appropriate placement of patients according to their clinical need. Work with the Service Leads to ensure service and team development, ensuring that patients receive care closer to home. First level oncall response during service hours Ensure activity data and information is recorded and correlated into reports on a daily basis Acts in a supportive, informative, and sensitive manner towards patients, relatives, visitors and colleagues at all times. To monitor the trigger factors associated with, and when necessary implement the Trusts Escalation Plan in order to minimise service crisis through effective planning. Prioritises workload, being aware of competing pressures. Job description Job responsibilities Provide senior leadership across the Community Beds and System Operations portfolio To facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through key Trust serviced including Intermediate Care beds, Community Nursing and therapy, ensuring appropriate placement of patients according to their clinical need. Work with the Service Leads to ensure service and team development, ensuring that patients receive care closer to home. First level oncall response during service hours Ensure activity data and information is recorded and correlated into reports on a daily basis Acts in a supportive, informative, and sensitive manner towards patients, relatives, visitors and colleagues at all times. To monitor the trigger factors associated with, and when necessary implement the Trusts Escalation Plan in order to minimise service crisis through effective planning. Prioritises workload, being aware of competing pressures. Person Specification Education/Qualification Essential Registered Health professional or equivalent Demonstrates continuing professional development towards Degree level Current registration to a professional body Desirable Masters level education Experience Essential Experience of leading a team Experience of working in a multi agency environement Experience of managing budgets A track record of successful service & policy development & implementation Working knowledge of current issues within clinical practice and service development Evidence of post graduate development Desirable Experience of managing a multidisciplinary team Project management skills, abilities and knowledge Essential Evidence of managing change within a clinical environment Expert communication skills, able to address communication barriers Ability to problem solve complex situations Able to command respect of the multi disciplinary team Able to work across professional boundaries Experience of staff recruitment, induction, career development and appraisal Evidence of tact and diplomacy Ability to manage stressful situations Working flexibly to accomodating service needs Able to make own travel arrangements Project management Knowledge of current developments in the health service and political awareness of the NHS Ability to work across professional boundaries Able to use own initiative Experience of staff recruitment induction, career development and appraisal Experience of strategic deployment of workforce to deliver a service Financial management experience and responsibility Evidence tact & diplomacy Good observational & reporting skills Good interpersonal skills Analytical skills, with the ability to problem solve complex situations Desirable Past experience of managing change Working knowledge of patient IT systems Understanding of wider health- care system and wider agencies Skills Essential Excellent communication skills Physical assessment skills Time management, planning and organisational skills Desirable Presentation skills Experience of developing policies and procedures personal aptitudes and characteristics Essential Be aware of own limitations and able to gain support where neccesary Strong commitment to service development Well developed verbal and written communication skills Highly developed interpersonal skills and ability to negotiate on all levels Experiences of developing policies and procedures Person Specification Education/Qualification Essential Registered Health professional or equivalent Demonstrates continuing professional development towards Degree level Current registration to a professional body Desirable Masters level education Experience Essential Experience of leading a team Experience of working in a multi agency environement Experience of managing budgets A track record of successful service & policy development & implementation Working knowledge of current issues within clinical practice and service development Evidence of post graduate development Desirable Experience of managing a multidisciplinary team Project management skills, abilities and knowledge Essential Evidence of managing change within a clinical environment Expert communication skills, able to address communication barriers Ability to problem solve complex situations Able to command respect of the multi disciplinary team Able to work across professional boundaries Experience of staff recruitment, induction, career development and appraisal Evidence of tact and diplomacy Ability to manage stressful situations Working flexibly to accomodating service needs Able to make own travel arrangements Project management Knowledge of current developments in the health service and political awareness of the NHS Ability to work across professional boundaries Able to use own initiative Experience of staff recruitment induction, career development and appraisal Experience of strategic deployment of workforce to deliver a service Financial management experience and responsibility Evidence tact & diplomacy Good observational & reporting skills Good interpersonal skills Analytical skills, with the ability to problem solve complex situations Desirable Past experience of managing change Working knowledge of patient IT systems Understanding of wider health- care system and wider agencies Skills Essential Excellent communication skills Physical assessment skills Time management, planning and organisational skills Desirable Presentation skills Experience of developing policies and procedures personal aptitudes and characteristics Essential Be aware of own limitations and able to gain support where neccesary Strong commitment to service development Well developed verbal and written communication skills Highly developed interpersonal skills and ability to negotiate on all levels Experiences of developing policies and procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Norfolk Community Health and Care NHS Trust Address Woodlands House Bowthorpe Road Norwich NR2 3TU Employer's website https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)