Job summary To monitor and manage patient call data forwarded from the Out of Hours call centre, ensuring clinicians are able to deal with all patients appropriately. To receive patients visiting the Primary Care Centre for health care. GP Out of Hours provides an urgent care service for primary care patients when the GP surgery is closed. Patients can be given telephone advice, attend a the Primary Care Centre or be visited at home if appropriate. GP Out of Hours services are delivered from Primary Care Centre's and are open weekday evenings from 18.00-08.00 and weekends and bank holidays 24 hours. Shift patterns: 1745-2300 (Mon-Fri) 0800-1300 (Sat-Sun) 1300-1815 (Sat-Sun) 1815-2330 (Sat-Sun) Main duties of the job A GP OOH receptionist's main duties include providing IT support and managing patient data, receiving and assisting patients at the Primary Care Centre, ensuring staff log in/out per procedures, and forwarding call details to the GP OOH vehicle. Handle general enquiries, maintain equipment, and support GPs with chaperoning when needed. Flexibility and excellent customer care skills are essential. About us At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development. An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement. Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees. Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion. Date posted 18 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pa Contract Permanent Working pattern Annualised hours Reference number 421-LTUCC-1895S Job locations Harrogate Lancaster park road Harrogate HG2 7SX Job description Job responsibilities Please see the attached Job Description and Person Specification. If you have any questions, please contact Alison Lofthouse: hdft.oohrota.coordinatornhs.net 07471 144243 Job description Job responsibilities Please see the attached Job Description and Person Specification. If you have any questions, please contact Alison Lofthouse: hdft.oohrota.coordinatornhs.net 07471 144243 Person Specification NA Essential oComputer literate oAbility to communicate in a professional and caring manner oCapable of dealing with sensitive or confidential matters Desirable oKnowledge of medical terminology and prescription medications oExperience of reception work oExperience in a caring/medical background Person Specification NA Essential oComputer literate oAbility to communicate in a professional and caring manner oCapable of dealing with sensitive or confidential matters Desirable oKnowledge of medical terminology and prescription medications oExperience of reception work oExperience in a caring/medical background Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Harrogate and District NHS Foundation Trust Address Harrogate Lancaster park road Harrogate HG2 7SX Employer's website https://www.hdft.nhs.uk/ (Opens in a new tab)