This exciting role focuses on advancing the council's successful bike hangar programme, which plays a pivotal role in promoting sustainable transport solutions.
Key Skills Required for This Role
Important: Customer Service and Project Management Experience
Key Responsibilities:
1. Customer Service Management: Handle the rental management of cycle hangar spaces, ensuring a high level of customer satisfaction.
2. Project Management: Oversee the roll-out of new bike hangars and the completion of a batch of installations.
3. Supplier Relationships: Manage relationships with suppliers for the repair and maintenance of bike hangars.
4. Process Development: Develop new processes and online solutions to improve efficiency.
5. Report Writing: Create detailed and accurate reports. A background in report writing is essential.
6. Line Management: Supervise and support three Support Officers, providing guidance and ensuring effective team performance.
7. Procurement and Governance: Ensure compliance with procurement and governance standards.
Job Requirements:
1. Proven experience in customer service management.
2. Ability to manage multiple tasks and priorities effectively.
3. Excellent communication and interpersonal skills.
4. Experience in procurement and governance is a plus.
If you are passionate about active travel and have the skills and experience we are looking for, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role.
#J-18808-Ljbffr