Location : Warrington
Employment type : Full time
About Claremont.
Claremont is a leading commercial interior design and fit-out company. We work with our clients from initial consultation right through to delivery to shape workspaces that meet the needs of organisations and their people. Unlike many of our competitors we are an employee-owned business which allows us to maintain our ethos of building lasting client relationships and looking after our people whilst improving our ability to retain and attract the best talent in the industry.
Job Description
To look after our clients and ensure a positive customer experience after fit out and refurbishment projects are completed, including: -
· Regular liaison with our clients after projects to ensure clients are happy
· Provide a quick response and efficient communication to attend to any issues that may arise after completion
· Build relationships with our clients after project completion to ensure ongoing customer satisfaction
· Attend project completion meetings for introduction to client and to gain an understanding of each project
· Arrange client meeting on site 12 months after completion to ensure the client is still happy, resolve any issues that may have arisen and to ensure the final retention invoice can be billed
· Liaise with trade sub-contractors to resolve snagging or defects that may arise after completion
· Provide client feedback to our management team to encourage continuing improvement
Experience/Desirable Attributes
* Great communicator
* Excellent people skills
* Positive attitude
* IT literacy (Excel, Program, Word)
* Ability to travel 2/3 times a week (UK & ROI)
* Driving license
Why work for us? Benefits include:
· 25 days annual leave plus public holidays for new starters, rising to 27 then 30 days
· Buy or sell up to 5 days holiday a year
· Childcare scheme – Tax benefits for parents
· Cycle to work scheme – Supporting a healthier, active workforce
· Funded training opportunities – Providing an opportunity to develop your skills and build your CV
· Enhanced Maternity
· Enhanced Paternity
· Electric car scheme and free to use onsite EV charging points
· Free fruit, eye tests and flu vaccinations
· Onsite parking
· Refer a friend scheme – Help our team to grow
· Annual structured pay reviews – Ensuring a fairer workplace for all
· Life Assurance
· Mobile/Tech Salary sacrifice
· Pension (5% employee / 3% employer contributions), with option to make further pension salary sacrifice
· Tax-free bonus, up to the value of £3,600 pa (company’s performance dependent)
· Annual cost of living increase (company’s performance dependent)
· Private Health Care (After 12 months of service)
Claremont is an equal opportunities employer. We encourage applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief and marriage and civil partnerships.