Lettings assistant – Nottingham Community Housing Association (NCHA) Location – 12-14 Pelham Rd, NG5 1AP On going contract – 35 hours – On going contract Prepare advertisements for and advertise void properties, appropriate to each tenure type to facilitate lettings, minimising re-let times to give our customers their next home and build sustainable communities. Support Letting team colleagues in ensuring void times are managed within the agreed NCHA annual targets for all relets Support allocations and lettings processes by responding to customer enquiries, preparing sign up packs and agreeing incentives to be applied on hard to let properties. Process the termination of tenancies promptly and progress the return of keys to NCHA. Ensure all systems and records are updated and maintained on an accurate and timely basis; producing associated reports on the allocations and void service as and when required. Develop and maintain information required on new housing schemes for customers. Administer the HOMESWAPPER scheme and downsizing scheme; including payments from the budget. Deliver these functions in line with corporate aims and values, policies and procedures, meeting KPIs and outcome measures relevant to your role whilst remaining focused on providing excellent customer experiences and partner relationships as an ambassador for NCHA to enhance the organisation’s reputation. Carry out any other tasks relevant to your role as instructed by your managers Too find out more information please contact Deanna at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.