Cloud Support Engineer - 2nd Line
Perm
Oxfordshire, hybrid, flexible
Competitive salary and bens, including 4 day weeks every other week
Leading original equipment manufacturer / engineering firm working on world leading, cutting edge hardware is seeking in-house Cloud Support Specialist (Azure) to help develop, maintain, improve existing IT landscape.
Responsibilities
* Triaging requests, and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other internal systems
* Setting up new, and managing PAM (privilege access management) / IAM (identity access management) and user accounts more generally
* Installing updates and patches, managing software systems and being proactive
* Configuring laptop builds and making recommendations for improvements
* Diagnosing and fixing network problems
* Managing data backups across our estate
* Working with the global IT team to optimise support processes
* Developing training materials for internal users
* Creating and maintaining systems documentation across the estate
Essential Skills
* Great at supporting Microsoft Windows 11
* Microsoft 365 administration – 2+ years’ experience, including Entra ID, Exchange, Teams, and SharePoint administration
* Laptop automation & configuration
* Proven work experience as an IT Support Engineer
* Good attention to detail and adherence to standard processes and procedures
* Ability to think critically and diagnose software and hardware issues
Nice to haves:
* Experience with Intune MDM
* Experience with Microsoft Azure
* Experience with scripting languages such PowerShell
* MacOS management
* Experience with managing Meraki infrastructure
* An interest in cyber security
* Ability to use network diagnosis tools found in Windows/MacOS/Linux
* CompTIA or Microsoft certifications
* Familiarity with working in an ITIL environment
If this sounds like you, please don't hesitate to share your CV and up to date contact details with a view to a detailed discussion about the opportunity.
We look forward to receiving your application.