It’s an exciting time to be joining the cruise industry with our beautiful fleet back into service and sailing around the world with our guests. We are now strengthening our Guest Services team in our Ipswich Head Offices with a Pre Cruise Assistant. \r The successful applicant will play a crucial role in assisting with our medical form process, Finaliser reporting and administrative processes associated with non-revenue bookings. You will be highly organised with exceptional attention to detail, and ideally possess experience within an administrative, customer service or sales role. A background in the travel industry is advantageous however not essential. \r This is a full-time, permanent position working 35 hours per week (Monday to Friday, 9am to 5pm) from our Ipswich Head Office. \r Attached to this advert you will find a full job specification and our Company benefits on offer. \r Welcome to The Olsen Way \r In recent years, we have seen a new era emerging in cruising. \r There is a trend for everything to get bigger and busier, and for a cruise to be seen as an alternative to a large luxury resort, with a limitless flurry of activity. \r But this is not for us \r We believe there is another way to cruise. A way that is based on five generations of seafaring. \r Where cabins are called cabins and ships look like ships. \r Where the journey is as important as the destination. \r In our world, smaller is better, and we believe in keeping the experience on board uncrowded, warm and civilised - treating passengers as guests, like the family run business we are. \r It would be easy to follow the trends and go with the crowds. But we never will. \r Because this is our way. The Olsen Way \r Our Values: \r We are caring - “We trust and care for each other, our guests and our environment” \r Always deliver a warm and friendly welcome, Always make time to listen, Look out for each other’s safety, security and well-being, Strive to help protect the environment for future generations. \r We are positive - “We live and share a positive attitude” \r Motivate each other with positive energy, Always see the opportunities in new ideas, Believe it’s better to learn than never try, Always look for ways to add value and make a difference. \r We are real - “We are always ourselves and respect others” \r Bring our real selves to work and perform, Respect and embrace all our different personalities and cultures, Have the courage to admit when we are wrong and have the strength to act on it, Have a voice and encourage open, honest communication. \r We are a team - “We are more than a team; we are a family” \r Share experiences and learn from each other, Adapt, respond and pull together to drive results, Together we recognise and celebrate our achievements. \r Fred. Olsen Cruise Lines offer a wide range of benefits including: BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme. \r As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.