The Concur Support Officer responsibilities will include but are not limited to :
* Provide advice and training on the use of Concur to departmental staff.
* Perform routine compliance checks on credit card usage.
* ETL uploads including reconciliation.
* Credit Note Adjustments and Request for Invoice.
* Concur EOM Reversal Journal, Unacquitted Transactions and Divisional Reports.
* General Ledger Reporting – upload of Aurion updates and GL codes to Concur.
* Approving and Issuing cash advances daily for domestic and international travel.
* Cash advance and Diners EOM reconciliation.
* Following up unacquitted transactions.
* Reporting out of Concur as required.
* Audit review of expense reports.
* Cancellation of Concur profiles for exiting staff.
* Manage enquiries via the mailbox and phone.
* Other ad hoc tasks across the section as required.
Knowledge and Experience
* Have an understanding of the Whole of Government Travel Service Arrangements.
* Experience in using Concur, TechOne, QBT / CTM highly desirable.
* Experience in MS Word, Excel, and data analysis.
* Demonstrated experience in analysing data / information, providing timely and accurate advice and communicate information specific to the role.
Skills and Capabilities
* Strong administrative and organisational skills.
* Strong written and verbal communication skills.
* Ability to build and maintain relationships with key stakeholders, both within the department and external parties.
* Ability to work independently or under limited guidance and be able to effectively respond to change.
* Ability to innovate and bring new ideas into existing working practices.
* Ability to manage time pressures and meet deadlines.
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