Property Manager (London Living Rent), Stratford
Client: L&Q
Location: Stratford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 02fb7e7c17bc
Job Views: 73
Posted: 13.02.2025
Expiry Date: 30.03.2025
Title: Property Manager (London Living Rent)
Contract Type: Permanent
Hours: Full time - 35 hours per week, 9-5 Monday-Friday
Office Location: West Ham Lane, Stratford, London
Persona: Agile/ Hybrid, Office based 1-3 days per week*
Salary: £34,904 to £38,000 per annum plus £1,300 Essential Car User Allowance**
Closing date for applications: 30th May 2024
We will be holding face-to-face interviews at our Head office in West Ham Lane, Stratford.
*Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Role Profile: We are currently seeking experienced Property Managers to join our driven property management team. The ideal candidate will resonate with our values and live them. We are looking for enthusiastic individuals who are exceptionally customer-focused and willing to go above and beyond to assist our customers. The role can be challenging, with no two days being the same and dealing with a diverse range of residents. We are looking for individuals who are initiative-taking and keen problem solvers.
You will be responsible for:
1. Supporting the management function in maximising rental returns and minimising tenancy 'void' periods.
2. Working collaboratively with internal and external stakeholders to support the acquisition of property to achieve organisational targets and objectives.
3. Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operation.
4. Providing excellent customer service to a demanding client base and maintaining relevant records and systems.
5. Conducting effective tenancy and asset management to ensure maximum returns.
6. Conducting routine checks to manage risks associated with fraud and subletting.
To be successful in the role you will have:
1. Property management and lettings experience in the private rented sector.
2. Understanding of London Living Rent and how it fits into the lettings and sales market.
3. Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges.
4. Proven record in delivering on targets and deadlines within a demanding customer-focused commercial environment.
5. An awareness of budgetary and financial risk in respect of the residential marketplace.
6. Experience of using MS Office Suite (This will include Excel, Microsoft Teams and CRM/Microsoft D365 software).
7. Experience in actioning and negotiating tenancy renewals.
8. Experience in managing complaints within target times and managing resident expectations for a positive result.
9. An excellent understanding of tenancy management including that of assured shorthold tenancies and related knowledge of applicable legal notices.
10. Understanding of legal processes relating to breach of tenancy and arrears.
The benefits we offer: Property Managers are considered essential car users (ECU) and receive an ECU allowance of £1,300 per annum. In addition to this, we offer the following benefits:
1. Hybrid/agile working
2. Strong family-friendly policies
3. Committed Learning & Development
4. Annual leave starting from 28 days plus bank holidays
5. Excellent Pension Scheme – double contribution up to 6%
6. Generous non-contributory life Assurance
7. An Employee Assistance Programme
8. Employee discount scheme
9. Up to 21 volunteer hours per year
10. Great places to work certified 2022
11. Best Workplaces for Women – ranked 23 in the UK
Apply Now: To apply, please complete an online application and detail your suitability for the position in the supporting statement section.
* You will be office-based more than the standard 1-2 days per week until training has been completed.
** This role is entitled to a monthly essential car user (ECU) allowance. For the allowance to be paid, you will need a full driving licence and have access to a vehicle that is insured for Business Use. ECU Allowance is paid in accordance with the requirements of the relevant policy as updated from time to time.
At L&Q, we are committed to developing our people. It is only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer, and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
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