V7 turns human knowledge into trustworthy AI, powering products that solve our hardest problems. Our platform lets customers build no-code AI workflows that solve knowledge work with V7 Go, and leverage expert humans to improve frontier AI model knowledge with V7 Darwin.
V7 were recently ranked No 1 in Sifted’s top B2B companies for 2024 and raised a $33m Series A including the AI Fund @ Radical Ventures. We are backed by some of the best minds in AI, from Ashish Vaswani (Invented Transformers, the basis of GPT) Oriol Vinyals (Google Deepmind and Gemini co-lead), Christian Szegedy (X.ai)and AI leadership at Amazon, X, Isomorphic, and Google. V7 is used to power AI’s rollout at Fortune 500 organisations including Sony, Boston Scientific and Genentech.
Take a tour of our product in 90 seconds here*:https://www.youtube.com/watch?v=F-DMAN8gbjk***
Or watch the recent keynote of V7 Go’s launch: https://www.youtube.com/watch?v=Hit-RogJKvg
About this role:
We are seeking a dynamic and strategic Account Management Team Lead to oversee and scale our Account Management function. You will be leading a team of 4 x Account Managers responsible for delivering revenue growth and retention of V7’s existing customer portfolio. The ideal candidate will have a proven track record as a Sales Leader. You will have built and managed high-performing teams, and have a deep understanding of SaaS Account Management best practices. Ideally you will have been formally trained in one or more of the following Sales Methodolgies: MEDDPICC, SPICED, Command of the Message, Force Management or similar.
What you'll be doing:
* Sales Leadership: Coach, manage and develop Account Managers to expand, renew and renegotiate customer contracts, and have value-based conversations with clients
* Team Development: Build, mentor, and lead a world-class Account Management team, fostering a culture of collaboration, excellence, and customer-centricity.
* Strategic Leadership: Develop and execute the Account Management strategy
* Revenue Growth: Drive upsell, cross-sell, and renewal opportunities by deeply understanding customer needs and aligning them with V7’s solutions within fortune 500 companies
* Operational Excellence: Develop and refine Account Management processes, tools, and metrics to optimize efficiency and scalability.
* Cross-functional Collaboration: Work closely with New Business, Product, Customer Success, and Marketing teams to align on customer goals, provide product feedback and deliver a seamless experience.
* Sales Processes: Establish robust sales processes underpinned by industry best practice (MEDDPICC, SPICED, Command of the Message, Force Management principles or similar)
* Metrics Ownership: Monitor and report on key performance indicators (KPIs), such as Net Revenue Retention (NRR), Customer Satisfaction (CSAT), and Churn Rate.
What we are looking for:
* Experience: 7+ years of experience in Account Management, Sales, or Customer Success within the SaaS industry, including 1+ years in a leadership role
* Customer-Focused: Proven track record of building strong customer relationships and driving measurable business outcomes.
* Leadership: Exceptional team leadership and coaching abilities, with experience managing remote and diverse teams.
* Strategic Thinker: Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
* Revenue Driver: Demonstrated ability to achieve and exceed revenue growth targets through customer expansion strategies.
* Communication: Excellent interpersonal, communication, and presentation skills.
* Tech Savvy: Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
* Industry Knowledge: Experience with AI, machine learning, or data-centric platforms is highly desirable.
What's in it for you?
* Top 15% quartile equity options plan through an EMI scheme
* Private Healthcare via Vitality for our UK employees, or equivalent allowance outside of UK
* Pension contribution through Nest
* £800 Learning and Development budget
* Apple MacBook suitable for your role
* Monthly wellbeing and mental health budget via ThanksBen
* Personalised benefits platform via Thanks Ben
* Enhanced Parental Leave
* 30 days holiday, plus an additional year for every year of service with V7, plus Bank Holidays on top
* 4-day company-wide and 4 day departmental retreats in stunning locations
* Hybrid working with flexibility
* Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ...) to expand your network & knowledge during normal times
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