Customer Welcome Champion (Service Advisor)
Change of Tenancy
Full time
Permanent
About Us
At Everflow, we’re redefining the utility industry. We're an award-winning, fast-growing company, delivering exceptional and environmentally friendly water and waste services to businesses across the UK. Our mission is to simplify utilities, saving our customers time, money, and energy so they can focus on what matters most: achieving their business goals.
Everflow isn’t like other companies. Sure, we have perks like free coffee, break rooms, and ping pong tables, but what truly sets us apart is our values. We encourage our people to be their authentic selves and embrace the freedom to innovate. At Everflow, it’s not just about delivering exceptional results for our customers; it’s about cultivating a fulfilling, balanced work environment where great things happen.
What you'll be doing:
1. Making outbound calls to customers to welcome them to Everflow
2. Verifying contract details with customers
3. Ensuring a smooth, polite, and friendly transition to Everflow
4. Championing quality, accuracy, and compliance
5. Listening to the customers' needs
6. Managing and prioritising workload on a daily basis
7. Any other duties reasonably expected of you within your role
What we're looking for:
1. Exceptional attention to detail
2. The confidence to talk to lots of business owners every day
3. The enthusiasm to overcome challenges and talk about Everflow with passion and pride
4. Strong relationship-building skills to instantly build a rapport with a wide variety of people
5. UK Water or other utility industry knowledge (desirable)
6. Working to a high standard with good timekeeping
7. Ability to prioritise and manage own workload
8. The ability to cope well under pressure
9. Self-motivated and a team player
10. IT Literacy (Microsoft Office)
Hours: 37.5
Salary Reviews: Benefit from annual salary reviews.
Pension: Enjoy a secure financial future with up to 7% employer pension contribution.
Career Development: Continuous support, personalised development, and top-notch training to fuel your professional journey.
Bonuses: Opportunity to earn extra with quarterly awards and annual bonuses.
Recognition: An amazing reward and recognition system that allows you to redeem gift cards for being recognised.
Annual Leave: Recharge with a generous annual leave of 25 days plus bank holidays.
Buy or Sell Holidays: Flexibility to buy or sell up to 5 days of annual leave.
Celebration Day: Enjoy an extra day of annual leave to celebrate a day that is special to you.
Life Insurance: Enjoy comprehensive life insurance covering you up to 3x your salary.
Enhanced Parental Leave: Benefit from up to 26 weeks of paid maternity leave or 4 weeks of paid paternity leave.
Health & Wellbeing: Access well-being perks, including a health care cash plan allowing you to claim up to £70 cashback for dental, optical & physio.
Office Facilities: Take advantage of our free onsite gym, 20% café discount, pool table, ping pong table, and arcade machine.
Hybrid Working: Embrace the flexibility of working at home 3 days per week once you've conquered the probationary period.
Free Breakfast: Enjoy fruit, breakfast, tea, and coffee served daily, as well as our monthly breakfast buffet.
Social Events: Look forward to a vibrant social calendar, including summer & Christmas parties, as well as regular team social events.
Friday Drinks: Wind down on Fridays with afternoon drinks, a perfect segue into the weekend.
Free Parking: Simple, convenient.
Electric Car Scheme: Dive into the future with our electric car scheme—because we're driving towards sustainability.
Cycle to Work Scheme: Utilise our salary sacrifice scheme to promote health, save money and reduce emissions in your daily commute.
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