Customer Welcome Champion (Service Advisor)
Change of Tenancy
Full time
Permanent
About Us
At Everflow, we’re redefining the utility industry. We're an award-winning, fast-growing company, delivering exceptional and environmentally friendly water and waste services to businesses across the UK. Our mission is to simplify utilities, saving our customers time, money, and energy so they can focus on what matters most: achieving their business goals.
Everflow isn’t like other companies. Sure, we have perks like free coffee, break rooms, and ping pong tables, but what truly sets us apart is our values. We encourage our people to be their authentic selves and embrace the freedom to innovate. At Everflow, it’s not just about delivering exceptional results for our customers; it’s about cultivating a fulfilling, balanced work environment where great things happen.
What you'll be doing:
1. Making outbound calls to customers to welcome them to Everflow
2. Verify contract details with customers
3. Ensure a smooth, polite and friendly transition to Everflow
4. Championing quality, accuracy and compliance
5. Listening to the customers needs
6. Managing and prioritising workload on a daily basis
7. Any other duties reasonable expected of you within your role
What we're looking for:
1. Exceptional attention to detail
2. The confidence to talk to lots of business owners every day
3. The enthusiasm to overcome challenges and talk about Everflow with passion and pride
4. Strong relationship building skills to instantly build a rapport with a wide variety of people
5. UK Water or other utility industry knowledge (desirable)
6. Working to a high standard with good timekeeping
7. Ability to prioritise and manage own workload
8. The ability to cope well under pressure
9. Self-motivated and a team player
10. IT Literacy (Microsoft Office)
Hours
37.5
Salary Reviews
Benefit from annual salary reviews.
Pension
Enjoy a secure financial future with up to 7% employer pension contribution.
Career Development
Continuous support, personalised development, and top-notch training to fuel your professional journey.
Bonuses
Opportunity to earn extra with quarterly awards and annual bonuses.
Recognition
An amazing reward and recognition system that allows you to redeem gift cards for being recognised.
Annual Leave
Recharge with a generous annual leave of 25 days plus bank holidays.
Buy or Sell Holidays
Flexibility to buy or sell up to 5 days of annual leave.
Celebration Day
Enjoy an extra day of annual leave to celebrate a day that is special to you.
Life Insurance
Enjoy comprehensive life insurance covering you up to 3x your salary.
Enhanced Parental Leave
Benefit from up to 26 weeks of paid maternity leave or 4 weeks of paid paternity leave.
Health & Wellbeing
Access well-being perks, including a health care cash plan allowing you to claim up to £70 cashback for dental, optical & physio.
Office Facilities
Take advantage of our free onsite gym, 20% café discount, pool table, ping pong table, and arcade machine.
Hybrid Working
Embrace the flexibility of working at home 3 days per week once you've conquered the probationary period.
Free Breakfast
Enjoy fruit, breakfast, tea, and coffee served daily, as well as our monthly breakfast buffet.
Social Events
Look forward to a vibrant social calendar, including summer & Christmas parties, as well as regular team social events.
Friday Drinks
Wind down on Fridays with afternoon drinks, a perfect segue into the weekend.
Free Parking
Simple, convenient.
Electric Car Scheme
Dive into the future with our electric car scheme—because we're driving towards sustainability.
Cycle to Work Scheme
Utilise our salary sacrifice scheme to promote health, save money and reduce emissions in your daily commute.
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