Hepburn Bio Care formulates and produces a full range of environmentally friendly cleaning and wastewater treatment products including own brand of certified organic body care and pet care products.
Margaret Hepburn started Hepburn Bio Care in 2006 and is totally committed to creating a safer healthier world by changing out toxic chemicals and tons of plastics to non-toxic, biodegradable super concentrated products.
Hepburn is a world leader in supplying environmentally friendly products and services to the corporate marine and land-based industry, including Royal Caribbean, Carnival, Disney, Disney World and Norwegian Cruises to name a few. With our office in Southampton, Account Managers in Monaco & Florida, and warehouses in strategic locations around the world, we work on a global scale. Joining our vibrant and rapidly growing company, you will make a difference to the planet and your children’s future helping to preserve it for future generations.
WHAT WE ARE LOOKING FOR
Some one that is keen to travel. It is essential that you are always supporting all clients and possible clients in an efficient and professional manner. You are expected to be ready and well prepared for all technical support communications and visits: previous reports read, discussions of aims and expectations for all meetings, visit and communications to be conferred with the relevant Executive Account Manager, and a full understanding of what is expected from you to be agreed.
THE ROLE:
1. To be well prepared for each visit. Documents, previous reports read, trip planned, costings done for assigned client visits, budgets agreed and met.
2. To include but not limited to setting-up and installation of product dispensers and pumps on board Marine vessels or land-based units.
3. To deal with customer queries and field investigations as required.
4. Provide required client follow up and after-care by email in a timely fashion.
5. Keep detailed and well organised files on each client on a day-to-day basis.
6. Ensure all visits are carried out in a professional and constructive manner.
7. Provide client product documentation, accessories, training and support in an organised and timely manner. To ensure that the relevant departments are informed of all items required or delivered to the client.
8. Develop expertise by regular communication with other colleagues - exchange of experiences, applications, and technology training this is important to help in developing new products and procedures to improve company efficiency.
9. All efforts to be made to support transparency between TO’s, EAM’s (Executive Account Managers) and global clients.
10. Ensure all installations conform to all regulatory requirements.
11. Proactively monitor product performance consumption and troubleshoot any operational issues as they arise – ensure EAM is aware.
12. Ensure all products, systems are in compliance at all times with safety / maritime guidelines.
13. Manage all Health & Safety Requirements and implement all relevant procedures.
14. Fill out risk assessment documents for all visits /projects.
15. Keep detailed and easy to follow documentation of all visits and training, provide all customers with procedural guidance, to include but not limited to set-up and installation of product dispensers and pumps on board Marine vessels.
16. Successfully manage the relationship with the immediate client.
17. Maintain awareness of and comply with the Company Quality Policy and applicable Company Procedures.
18. To undertake any ad hoc tasks that may be necessary as specified by the manager to deliver exceptional customer service.
THE PERSON REQUIRED:
1. Have a marine biology degree and / or Marine Engineering degree / or relevant experience.
2. Be ready to travel across Europe and other parts of the world.
3. Strong written and verbal communication.
4. Proficient in Microsoft office applications (Word, Excel & PowerPoint).
5. Experienced working within ISO 9001, ISO 14001 and 18001 standards.
Please send in your application with CV to media.marketing@hepburnbiocare.com
Ashwood House,
8 Ashwood Gardens, Southampton
SO16 7LF United Kingdom
Tel: +44 (0) 2380 710044
Email: info@hepburnbiocare.com
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