Position: Junior Professional Services Engineer
LOCATION: Oxford
SALARY: £32,000 - £34,000
Benefits:
20+ Days Holiday and rising (plus bank holidays)
Flexible working (WFH incentives)
Private medical cover
Discounted gym membership
Epic Christmas Parties
Free Car Parking
Primary Purpose:
This is a hybrid role the will look to develop current onsite known skill set with a pathway for development into becoming a full Professional Service engineer within the department.
As such the required responsibilities have been split accordingly to enable the candidate to be fully aware of the role
To enable the candidate to become fully able to complete project works solo, the candidate will spend time with the senior team engineers to shadow and understand the full requirements of how to deliver the required projects
Key Responsibilities - Onsite Helpdesk support - The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion.
Being the go-to engineer for all site visit requirements where we have been unable to resolve the issue remotely
Being an escalation point for onsite requirements
Ensuring all forms of support call are logged in the system and the client is kept updated
Manage incident and request tickets ensuring established SLA's are met
Providing support to our clients
Help the Management Team with continued bu...