Job Title Health Care Assistant Reports to Nurse Managers / Clinical Quality Manager Belper PCN Job Summary: To work as part of our team supporting the nursing and doctor teams. To be flexible and responsive to the health needs of the population. Provide a high standard of clinical care. Training & support In-house training and external training will be provided Hours of duty Part time/Full time - as per contract of employment Clinical duties The Primary Health Care Assistant role involves phlebotomy, in line with national guidelines and protocol. Primary Health Care Assistant Role acts as an autonomous Health Care Assistant in allocated surgery clinical duties according to protocols, Health promotion NHS Health Checks after completing the training be able to undertake NHS Health Checks at practice and PCN-run clinics, follow the robust procedure to ensure objectives are met and up-to-date information is given to patients. Ensure that any follow-up is clearly communicated to patients. Routine blood pressure monitoring (both surgery and home visits). Height, weight, alcohol, smoking, other checks & calculating body mass index (BMI) First part of Long-Term Condition reviews which may include, Height, weight, BP, Oxygen Saturation levels, working out BMI, and undertaking Diabetic Foot Checks, once training has been completed. Recording and acting upon CVD and QRISK assessments Perform ECGs (both surgery and home visits) Recording and downloading ECGs for both routine and emergencies. Chaperone duties may be required. Blood pressure recordings as per PCN / National guidelines (NICE), identifying new hypertension, Atrial Fibrillation. Assisting with Minor Surgery. Assist with fitting and removal of LARCs Removal of stitches and wound staples. Wound Care Assist in vaccination campaigns, including influenza immunisation utilising Patient Specific Directions (PSDs) as per local policy/procedure. Recording of all clinical/relevant health information collected, into patients electronic medical record (EMR) and reporting of abnormal clinical findings to a clinician. Non-clinical duties Maintenance and stock control of consulting rooms. Ensure cold chain policy is adhered to and documentation maintained. Ensure clinical waste protocol is implemented. Ensure sharps bins are appropriately assembled,labeled, prepared, and ready for collection by the local courier service. Adheres to local Infection Prevention Control guidelines when handling samples and taking blood tests from patients. Undertake any other duties, which may reasonably be required. Confidentiality: Ensure that the PCN confidentiality policy is adhered to and follows Clinical Governance and the Caldicott principles, While seeking treatment, patients entrust us with or allow us to gather, sensitive information concerning their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and dignity and act appropriately. In performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, staff, and other healthcare workers. They may also have access to information about the PCN as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers, or the business of the PCN may only be divulged to authorised persons under the PCN policies and procedures relating to confidentiality and the protection of personal and sensitive data. Administration and professional responsibilities Participate in the administrative and professional responsibilities of the PCN team. Ensure accurate and legible notes of all consultations and treatments are recorded in the patient's electronic notes. Ensure the clinical computer system is kept up to date with accurate details recorded, and templates are used to ensure quality standards. Ensure accurate completion of all necessary documentation associated with patient healthcare and registration within the PCN. Ensure collection and maintenance of statistical information required for regular and ad hoc reports. Attend and participate in meetings as required, including Quest sessions which will be compulsory to attend. Ensure all Mandatory Training is completed as per our training policy matrix. Be aware of our mission statement and act as a role model for Belper PCN To create and send recall letters for specific clinics as agreed with Line Manager. To assist in seasonal and special projects as requested e.g. flu campaign. Ordering and display of Health Promotion materials. Management of appointment system Ensure total familiarity with the appointment system including regular and incidental variations. Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record. Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients. Monitor effectiveness of the system and report any problems or variations to the Senior Receptionist or your Line Manager. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Health & Safety Policy, to include: Using personal security systems within the workplace according to PCN guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified to your Line Manager. Equality and Diversity: The post-holder will support the equality, diversity, and rights of patients, carers and colleagues, including: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with PCN procedures and policies, and current legislation. Respecting the privacy, dignity, needs, and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental, and respects their circumstances, feelings priorities, and rights. Personal/Professional Development: The post-holder will participate in any training program implemented by the PCN as part of this employment, such training to include: Participation in an annual appraisal, including taking responsibility for maintaining a record of own personal and/or continued professional development. Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the PCN, and will: Alert other team members to issues of quality and risk. Assess their performance and take accountability for their actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload, and resources. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members and the wider PCN team. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply PCN policies and procedures. Discuss with other members of the team how the policies, standards, and guidelines will affect your work. Participate in audit where appropriate. Job revision. This job is subject to periodic revision, following discussion with the post holder. The duties outlined above are subject to changes that meet the needs of the service because of our strategy of patient centred care. In recognition of our commitment to health promotion and health and safety responsibility, the PCN has a no-smoking policy, which prevents all staff from smoking whilst on duty. SPECIAL REQUIREMENTS FOR THE POST An understanding, acceptance, and adherence to the need for strict confidentiality. An understanding and acceptance of one's capabilities and awareness of own limitations. Ability to work without direct supervision and determine own workload priorities. Personal specification Health Care Assistant Qualifications Good basic education Essential Completed the Care Certificate Essential Experience Having worked in the NHS or similar caring environment Essential Have experience of undertaking phlebotomy Desirable Have worked with people in a support/service industry Desirable Skills & Abilities Good written and communication skills Essential Confident and self-assured Essential Ability to show compassion and concern for patients Essential Ability to work on own initiative Essential Computer literate Essential Attitudes & disposition Ability to remain calm in a stressful situation Essential Caring and compassionate Essential