Our client is a leading name in customer-centric services, in the search of a passionate and enthusiastic Customer Service Representative. This is a fantastic opportunity to become part of a fast-paced, friendly, and supportive team where your people skills will shine. As a key part of the Customer Service Department, you’ll be the first point of contact for the company's valued customers, helping to deliver an exceptional customer experience and uphold the company’s “customer first” ethos. What’s in it for you: Early Friday finish Company Pension Free Parking onsite Up to 25 days holiday Bank holidays Professional study support Cycle to Work scheme Car sharing incentive scheme Healthcare Cash Plan Key Responsibilities: Handle incoming calls promptly and professionally Use active listening and questioning techniques to identify customer needs Log and resolve queries efficiently while maintaining accurate call notes Ensure strict compliance with Data Protection regulations Use positive language to reassure customers and confirm essential details Recommend relevant products and services Resolve queries at first point of contact using available knowledge resources Escalate complex issues promptly to ensure timely resolution Share customer feedback to help enhance the service offering What We’re Looking For: A true passion for delivering outstanding customer service Strong verbal communication and interpersonal skills Confident speaking on the phone and in person Previous experience in a customer-facing role Able to remain calm and professional in a high-pressure environment Resilient and adaptable to changing priorities and processes How to Apply: If you're excited about a customer service career, we want to hear from you Apply now by submitting your CV and cover letter explaining why you’re the perfect fit for this role. Alternatively, give us a call to discuss the position further. We look forward to receiving your application. If you know someone suitable for this role, share the word and through our referral scheme receive up to £250 for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies