We have a great opportunity for an IT Managed Service Engineer based in or around Cambridgeshire to come and join us here at Optum on a permanent basis. This is a great time to join our organisation as we continue our journey of growth and transformation. Everyone here plays a crucial role in the delivery of technology solutions to the healthcare industry, and you will be no different. Working as part of our Managed Service Engineering team, you will report directly to our Managed Service Delivery Manager and you will provide hardware, software and network fault resolution and installation services, both on site and remotely from home to our customers. Based in the Cambridgeshire area, you will work mainly Monday to Friday 9-5. If you are eager to join an organisation where you have more than just a job, but an opportunity to add value and develop yourself further, then apply today What youll do As one of our IT Managed Service Engineers, you will be responsible for the installation and commissioning of new systems, upgrade of existing systems to latest software and/or hardware as required, as well as ongoing break-fix and BAU support to predefined SLAs. As the role is customer facing, it is imperative that providing great customer service is highly important to you. Although a field-based role, you will collaborate with your wider team to ensure we are delivering what is required for our end customers. Other roles and responsibilities: Provide thorough and timely reports, clearly identifying any problems and the steps taken to overcome them. Escalate any critical technical issues in a timely manner to your peers, manager, or our support team for speedy resolution. Keep customers fully informed on the progress of work whilst on-site, providing regular updates. Adhere to policy and procedures required as part of your role. Who youll be If you are a customer focused individual who is technically savvy, then this could just be the role for you. You will have strong technical diagnosis skills with the ability to work closely with our customers on site to resolve queries. The ability to collaborate effectively with your peers, as well as be self-motivated to work independently is key. You will be eager to self-develop and continue on a path of learning, enhancing your technical knowledge to ensure we deliver the best service possible to our customers. Technical skills required include: Knowledge of current Windows Operating Systems, including installation and troubleshooting. Experience of Microsoft Servers. TCP/IP and Windows Networking skills. Experience or knowledge of MS Active Directory installation and configuration. Previous experience in a field based or desktop/IT support role. Quality driven with excellent attention to detail. Naturally we expect you have a full clean driving license. Please note that a company car is included in this role. About Us Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Equality, Diversity, and Inclusion At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do. Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team. ADZN1_UKTJ