Service Support Administrator | Wigan | Salary: Up to £28k + Benefits
Hours: 38.75 hours per week - Monday - Friday
Service Support Administrator Benefits:
Competitive salary
22 days holiday per annum (plus public holidays)
Increasing holiday entitlement by 1 day per year, up to a maximum of 25 days per annum
Pension Scheme
Company contractual sick pay scheme
Private Medical Scheme
Cycle to Work SchemeZachary Daniels have an exciting opportunity to join a leading global provider proudly accredited by Investors in People based in Wigan.
The successful candidate will be part of a dynamic and supportive team that values teamwork. If you're looking for a role where you can grow and challenge yourself, then this is the perfect opportunity for you!
Responsibilities for a Service Support Administrator (but not limited to)
As a Service Support Administrator, you will play a key role in delivering exceptional customer service and ensuring that operational support requests are handled efficiently and in line with the company's service level agreements (SLAs) and contractual obligations.
Receive, record, and process incoming customer support requests via phone and email.
Use the In-house system to log customer support requests accurately and promptly.
Create accurate quotations, estimates, or proposals for chargeable work and support services.
Co-ordinate both chargeable and non-chargeable support requests, ensuring they meet company standar...