An exciting opportunity for a motivated and proactive individual to join our Transactional Services team providing a shared service across both Cheshire West and Chester and Cheshire East Councils to lead an essential helpdesk and data processing team as a Business Support Team Leader.
Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.
The ideal candidate will be a process driven individual with a keen eye for detail who has a history of leading a results driven team. Experience working within transactional, or payroll administrative roles is desirable as well as knowledge of support desk functions and processes.
In the role you will lead a support and data processing team co-ordinating the completion of a range of daily activities relating to support desk and position administration amendments to ensure efficient and effective data processing within the councils Enterprise Resource Planning application, Unit.
Knowledge of the Unit application would be desirable as would experience in a similar system. The role also has key responsibilities in leading helpdesk activity processes to provide excellent technical support, customer service and advice to our colleagues who process a range of daily activities across Finance, HR, and Payroll.
Responsibilities will include, but are not limited to:
1. Lead a team responsible for Unit support desk and front-line support.
2. Co-ordinate delivery of hierarchy and position management within Unit.
3. Ensuring effective operational delivery and service improvement.
4. System development and testing.
5. Mapping trends influencing business improvements.
This role would suit someone with significant IT experience and knowledge of Microsoft Office, excellent communication skills and an ability to interpret and present data in a meaningful way. A pro-active and positive attitude with the ability to manage pressure effectively within a fast-paced environment is key.
An understanding of finance and payroll processes is key and proven experience of analysing and documenting complex business processes, ensuring procedures are effective and customer focused, is also required.
This is a hybrid post which means working in one of our modern ‘Hub’ style offices in locations across the borough as well as the opportunity to work from home where suitable. The benefits of working for the Council go well beyond making a difference to people’s lives, as well as working within a supportive environment with people who share your values you will have access to a range of benefits.