Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
Are you looking for an experience in a healthcare environment?
If you have computer skills with a knowledge of hospital IT systems, then our ward clerk opportunity may be what you are looking for.
We are looking for someone to join our team as a ward clerk administrator. Kerr ward is a 22 bedded, medium dependency ward. It comprises of 4 bays with 4 beds in each bay, and 6 side rooms. The majority of patients have kidney related problems which may require investigations, renal replacement therapy or other medical or surgical interventions.
We are looking for a team player who is friendly, organised and pays attention to detail. You will have excellent spoken and written communication skills and be computer literate. Please note that the role involves working Mondays to Fridays from 8 am to 4 pm. You will need to act as the initial point of contact for patients, visitors and callers to the ward ensuring their needs are met promptly and politely.
The post holder will be responsible for providing effective and efficient clerical and reception support to Kerr ward, ensuring that administration processes meet the needs of all service users. You will also undertake clerical tasks that are in line with contributing to trust quality improvement projects and upholding the trust values - COLLABORATIVE, ASPIRATIONAL, KIND AND EXCELLENCE.
Main duties of the job
* Promote a customer focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.
* Use judgement in responding to queries or taking messages. Ensure that all enquiries are dealt with politely, courteously, promptly and professionally.
* Prioritise, plan and organise daily workload, ensuring that daily tasks and ongoing workloads are prioritised and completed within agreed and acceptable timescales, ensuring the ward manager is informed as relevant of any changes in working pattern.
* To photocopy documentation and ensure that stationery is well stocked at all times.
* To train and develop new ward clerks and support staff who cover for annual leave, sharing good practice where possible.
* To operate appropriate IT link systems to other health agencies and IT packages relevant to the clinical area.
* To handle medical records ensuring these are up to date with filing and reports, following Trust and unit procedures.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person specification
* Good educational standard of at least GCSE in English or Maths, or equivalent
* Medical terminology
Experience
* Demonstrable customer service experience
* Ability to prioritise work to meet tight deadlines
* Previous clerical experience
* Previous experience of working in hospital or NHS setting
* Experience with information databases
* Experience dealing with people in a healthcare or other stressful environments
Skills/knowledge/ abilities
* Basic computer literacy
* Ability to use initiative
* Good organisational skills
* Clerical skills
* Microsoft Windows
* Microsoft Excel
* Microsoft Outlook
* ICHIS experience
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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