Description Salary: Band 5, £25,652 to £27,363 per annum Contract: Permanent Hours: Full time (37 hours per week) Closing date: Tuesday 14 January 2025, 23:59 Interview dates: Thursday 30 January and Tuesday 4 February 2025 Why come to live and work in Portsmouth? Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an “inner city” feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work. Portsmouth has a strong history of partnership working and has successfully integrated several local services. The Service: HR departments comprising of: HR People Centre (HRPC), Recruitment, Employee Relations (ER), HR Information Systems (HRIS), HR Business Partners (HRBP), HR Strategy, Pay and Organisational Development, Temporary recruitment agency and Learning and Development (L&D) who support key corporate and operational functions for Portsmouth City Council's Employees. Your New Role: You will provide high quality administrative support with a pro-active can-do attitude, based within the Learning and Development team. You will support the training provision, Apprenticeship Team and Learning Management System 'Learning Portal' for Portsmouth City Council. You will handle course bookings, attendance reporting and equipment use, as well as ordering for goods and services and payment of invoices. You will be a point of contact for customers of L&D and support excellent customer service. The role is initially fully office-based; opportunities for some hybrid working can be discussed later. Please read the job profile for the full details of this role. What you'll need to succeed: You have a customer focus and can demonstrate consistently high standards of customer care and customer service. You have transferable skills to work in an office and/or L&D environment, and have the communication skills to work with internal and external customers and colleagues. You have a confident and outgoing personality, can actively listen and interpret customer needs, and are keen to learn. You can work flexibly, prioritising your workload and with excellent attention to detail and good organisational skills. You will always uphold the professional reputation of the service encompassing the organisational values, challenging appropriately when required. Please read the job profile for the full details of this role. You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it. What you'll get in return: We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards: Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave. A fantastic pension which allows you the opportunity to pay in more for that greater return. Access to a wide range of training and development opportunities including apprenticeships. Extensive wellbeing support through the Employee Assistance Programme Discount on travel, travel loans and the bike loan scheme Discounts on a wide range of goods and services – access a range of discounts and offers from thousands of restaurants, shops and more. Staff rewards: https://careers.portsmouth.gov.uk/working-for-the-council/ Additional Information: The full job profile is attached here. Contact Details for an Informal Discussion: Anna Salmon, Operational Training Manager, anna.salmonportsmouthcc.gov.uk, 023 92 688 707 A commitment to our values: We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours. Application process: How to complete your application: https://careers.portsmouth.gov.uk/how-to-apply/ We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. Please submit both a CV and a cover letter/personal statement. Remember to demonstrate in your cover letter/personal statement why you are suitable against each of the points described in the 'Who is the Person' section of the full Job Profile, using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you upload a CV without a cover letter/personal statement, it is unlikely that your application will be successful. We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders. We look forward to speaking with you soon. Should you require any support in completing the application form please contact recruitportsmouthcc.gov.uk .