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Are you a confident, customer-focused professional
with a passion for delivering excellent service? At Haulfryn, we create
exceptional holiday experiences in some of the UK’s most stunning locations and
we’re looking for a Guest Relations Advisor to be the
welcoming face of The Warren, supporting our owners and guests and ensuring
every visit runs smoothly.
You’ll be highly organised, proactive, and a great
communicator, working closely with owners and teams across the park to
ensure our community receives the high standards of service.
Why Join Us?
At Haulfryn, we believe in rewarding your hard work with a
supportive and inspiring environment. Here’s what we offer:
* Discounted Holidays at our
picturesque UK holiday parks
* Discounted meals at on-site
restaurants
* 30 Days Holiday (including bank
holidays), increasing to 35 days with service
* Company Sick Pay
* Pension Scheme & Life Assurance
* Be part of a company with 90 years of
family values and a commitment to sustainability
What You’ll Do
As a Guest Relations Advisor, you will:
* Act as the first point of contact for owners,
providing friendly and professional support
* Assist with onboarding new owners and
ensuring they understand park amenities, rules, and procedures
* Manage owner accounts, billing queries, and
keep accurate records
* Log and follow up on customer feedback to
improve service and resolve any concerns
* Liaise with maintenance, housekeeping, and
park management teams to coordinate support for owners
* Handle incoming queries by phone, email, or
face-to-face, ensuring they are dealt with or passed to the correct
department
* Deliver a warm and welcoming guest experience
from arrival to departure
* Manage complaints efficiently and escalate
when necessary
* Monitor visitor access and help maintain a
safe and secure environment
* Provide general office support and maintain
the reception area to a high standard
Who We’re Looking For
* We’re seeking a professional, personable, and
proactive individual with:
* Previous experience in customer service
or administration, ideally within hospitality or property management
* Strong verbal and written communication
skills
* A proactive, solution-focused approach to
problem-solving
* Solid IT skills including
Outlook, Teams, and ideally ParcVu
Why Choose Haulfryn?
With 90 years of expertise, we’re proud to be one of the
UK’s leading holiday park operators. What sets us apart?
* Exceptional Locations: You’ll work
in a place that inspires
* Family Values: We care about our
team and foster a supportive environment
* Nurturing Nature: Sustainability is
at the heart of what we do
Take the First Step Toward a Rewarding Career
If you’re ready to make a difference and join a team that
values your contribution, we’d love to hear from you.
Apply today to start your journey with Haulfryn
at The Warren!
In line with the requirements of the Immigration, Asylum and
Nationality Act 2006, all applicants must be eligible to live and work in the
UK. Documented evidence of eligibility will be required from candidates as part
of the recruitment process.
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