Our client, based in luxurious offices in Borehamwood requires a Loans Administrator
Responsibilities:
* Proactively and consistently deliver an excellent level of customer service, whether by telephone, letter or e-mail, supporting customers in the repayment of their bridging loan, overdraft and other specialist lending products.
* Identify and help support vulnerable customers.
* Taking ownership and the lead in resolving customer queries - responding within service level agreements.
* Referring required decisions (possibly having completed a written rationale) to more senior colleagues.
* Complete a wide range of servicing/administrational tasks and processes in support of customers.
* Work with other team members to ensure that all customer servicing activity is completed in a timely and accurate manner.
* Keep CRM system up to date with accurate customer information, documents, and notes.
* Look for ways to improve processes, procedures, and systems, in some cases being involved in the work to implement the improvements identified.
* Follow all regulatory and legislative guidelines.
* Follow all financial crime related processes and procedures.
Qualifications:
* May have gained experience of working in a financial service or office environment or similar.
* Will have some experience of working with customers.
* Must relish working in a customer centric, yet business focused environment.
* Will be...