Customer Contact Executive Position
An exciting opportunity has arisen within our Customer Contact Team within the heart of EMG Motor Group.
The Role and Responsibilities
1. Answering all incoming calls in a timely manner
2. Making outgoing calls to ensure satisfaction of our customers
3. Creating MOT Voucher invoices
4. Group Admin such as updating the website and 3rd party websites
5. Franking and Mail merges for the group
6. Distributing emails to the correct location & department
7. Keeping updated logs of all incoming calls for the separate departments
8. Inputting & Updating of GDPRs for the group
What We Are Looking For
1. Demonstrated previous experience in customer service, exceeding client expectations and handling client requests
2. Confidence in problem-solving skills
3. The ability to multi-task
4. Excellent telephone and written communication skills
5. Experience in prioritizing and effectively dealing with customer requirements
6. The ability to hit suitable targets
7. IT literate with the ability to use different software applications
8. Experience in data entry
9. Accurate attention to detail
10. Confidence in working alone and within a team
We are looking for office, call centre, or customer service experience. Loyalty through a stable employment history is essential. Experience working with IT packages and customer databases is also preferred.
At Grainger Motor Group, we take pride in our identity as a family-run and owned business; we cherish our people and their contribution to our success.
Our vision is to ‘be the best’ at what we do and we recognize that our staff are the most important asset to our business - success is only achieved through our people. We are committed to creating an environment where our employees have opportunities to grow and thrive; as our business grows, our staff grows hand in hand with it.
Full training will be provided for the successful candidate.
Hours: Monday – Friday 8am-6pm, Saturdays (1 in 4 as per a rota)
Job Types: Full-time, Permanent
Benefits:
* On-site parking
Experience:
* Customer Service: 2 years (preferred)
* Call Centre: 2 years (preferred)
Licence/Certification:
* Full UK Driving Licence (preferred)
Work Location: In person
Reference ID: CCE
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